Service Operations Manager Clackamas Oregon

Albertsons • Clackamas, OR

7d

About The Position

The Service Operations Manager oversees front-end and customer service operations at an Albertsons Companies store. This customer-facing leadership role focuses on delivering a fast, friendly, accurate, and compliant shopping experience while supporting store performance and customer engagement. The manager leads service teams, executes company service programs, maintains operational consistency, and supports associates through coaching and development.

The role includes oversight of check stands, self-checkout, the service desk, checkout processes, and cash office procedures. It also involves staffing and labor coordination, compliance and audit readiness, loss-prevention support, reporting, and communication with management teams. The position requires flexible availability, including evenings, weekends, and holidays. Travel is not required.

Requirements

• Strong customer-service focus and a calm, professional team presence.
• Effective communication, coaching, and conflict-resolution skills.
• Strong organization, prioritization, and planning abilities.
• Ability to multitask in a fast-paced, customer-facing environment.
• Knowledge of front-end and customer service operations.
• Knowledge of cash handling, cash office accuracy, and compliance execution.
• Knowledge of labor planning, scheduling, and service productivity.
• Knowledge of service standards, audit readiness, and loss-prevention support.
• Knowledge of store operations, service programs, and front-end systems.
• Knowledge of cash handling procedures, security protocols, and transaction policies.
• Knowledge of scheduling tools and basic computer applications.
• Ability to review service metrics, labor usage, and performance trends.
• Ability to train, coach, and develop associates and supervisors.
• Ability to stand, move, lift, carry, or push moderate loads as required.
• Flexible availability including evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Lead front-end and customer service teams to provide fast, friendly, and accurate service.
• Coach and develop associates on service standards, courtesy programs, and service recovery.
• Oversee daily front-end operations, including check stands, self-checkout, the service desk, and checkout processes.
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies.
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs.
• Oversee cash office processes, including safe counts, till audits, deposits, and reconciliation.
• Ensure front-end readiness for audits, compliance requirements, and company programs.
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and maintain strong communication with management teams.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Medical benefits for eligible associates
• Dental benefits for eligible associates
• 401(k) for eligible associates
• Other health and financial well-being benefits for eligible associates
• Vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment with colleagues who reflect the communities served

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed