Talent Acquisition Operations Manager

Nscale•Seattle, WA

About The Position

As Talent Acquisition Operations Manager for the Americas region, this role reports to the Director of Global Talent Acquisition Operations and drives regional operational excellence. The manager owns and evolves the operational backbone of Nscale’s Talent Acquisition function, leading a coordination team, advancing systems and tooling compliance, and building scalable processes to support hiring growth across the Americas. The role leads work across systems and process, training and enablement, data, and candidate experience. It partners with regional and global TA leaders and business stakeholders, implements global initiatives locally, improves ATS and other tools, and supports the adoption of AI capabilities. It also oversees process compliance, change management, reporting, and collaboration with People, Finance, and Legal teams to enable efficient and compliant hiring. The successful candidate is an experienced Talent Operations professional who can lead and develop a team, use data to improve operations, influence stakeholders, and embed inclusion in hiring processes. The position offers a base salary range of $110,000–$200,000 USD. Compensation may vary based on job-related factors, and the role may be eligible for bonus, equity, and/or commission programs. Nscale may offer medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.

Requirements

At least 8 years of talent acquisition experience, including at least 4 years in a dedicated Talent Operations or TA Enablement role.
Proven experience leading and developing a coordination or operations team.
Demonstrated experience driving adoption of TA tools and managing change to improve process compliance.
Hands-on experience with Greenhouse, GoodTime, and AI sourcing tools.
Strong understanding of the full recruitment lifecycle and the role of operations in hiring outcomes.
Experience designing and improving processes, workflows, and KPI frameworks at scale.
Comfort working across multiple Americas markets and understanding regional compliance considerations.
Data literacy, including experience building TA dashboards and using insights to influence decisions.
Strong stakeholder management and communication skills, with the ability to influence at all levels.
Highly organized and detail-oriented, with the ability to remain calm under pressure in a fast-moving environment.

Nice To Haves

Passion for digital innovation and applying AI to drive operational excellence.

Responsibilities

Manage, coach, and develop a team of Recruitment Coordinators, setting expectations and supporting career growth.
Design and maintain scalable interview scheduling and candidate engagement workflows.
Build capacity and resilience in the coordination function to support hiring growth across the Americas.
Lead regional initiatives across systems and process, training and enablement, data, and candidate experience.
Partner with the Americas TA Leader and senior TA leadership to align operational capabilities with hiring strategy.
Implement global initiatives locally and standardize TA operations processes across teams and geographies.
Review opportunities to improve the ATS and other tooling, and partner with the TA Operations COE to implement measurable enhancements.
Drive tool adoption and ensure TA tools deliver value and meet end-user needs.
Align with the AI strategy to support the development and rollout of agentic capabilities across TA.
Troubleshoot tool issues, including integrations, and work with global counterparts on long-term stabilization.
Monitor emerging TA technology and make evidence-based recommendations for tooling investments.
Map, audit, and improve recruitment process compliance under the global framework to reduce friction and improve candidate and hiring manager experience.
Ensure consistent compliance with local hiring, employment, and data privacy regulations.
Lead change management when introducing processes or tools and support adoption across the team.
Partner with People, Finance, and Legal teams to support compliant and efficient hiring operations.
Provide senior leaders with insights and reporting on hiring activity, market intelligence, and KPI health.
Support employer branding and candidate experience initiatives by ensuring operational touchpoints reflect Nscale’s culture and behaviours.