Manager, Global Mobility Operations & Programs (2 Year Project Assignment)

Universal Orlando•Orlando, FL

About The Position

The Manager, Global Mobility Operations and Programs ensures effective governance of global mobility processes throughout the assignee lifecycle, coordinating across Talent and Culture, systems, and vendor platforms. The role manages payroll and transfer operations, oversees the assignee tax lifecycle, coordinates communications for assignees and external stakeholders, and maintains and improves mobility programs and policies. The position handles a large volume of complex, non-routine tasks requiring policies to be applied to frequently changing situations and may strongly influence major decisions concerning the company’s global assignments. It requires tact and diplomacy to achieve favorable outcomes and maintain goodwill with assignees, other departments, and third-party providers. The Manager owns mobility processes, controls, service standards, and operating procedures; establishes roles, handoffs, escalation paths, documentation requirements, and service expectations; monitors performance and recurring issues; and leads corrective actions. The position manages domestic and global mobility policies and programs, reviews utilization, exceptions, feedback, service data, and external practices, and partners with internal stakeholders and vendors to assess impacts, develop recommendations, secure approvals, implement changes, and educate stakeholders. The role manages the end-to-end mobility tax lifecycle, including initiation, authorization, provider coordination, compliance milestones, reconciliations, and assignment closeout. It also develops and manages communications throughout the mobility lifecycle, coordinating content with subject-matter experts and providers, maintaining approved templates and channels, tailoring messages, and using feedback to improve communications. The Manager is expected to follow established Environmental, Health & Safety policies, procedures, training, and team member involvement activities, and to perform other duties as assigned.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
At least 5 years of relevant Human Resources, Global Mobility, or related field experience.
Strong client service, people management, written and verbal communication, and relationship-building skills.
Ability to organize and analyze data, including presentation materials and communications pieces.
Solid base knowledge of compensation, benefits, international payroll, mobility, and service models.
Solid base knowledge of tax compliance.
Strong financial acumen and analytical skills.
Solid research and problem-solving skills.
Experience in vendor management.
Results-oriented and pragmatic approach, with the ability to make complex matters understandable.
Ability to travel occasionally.
Consistent attendance.

Nice To Haves

Global Remuneration or Mobility Certification.
Previous experience with international human resources and/or international payroll issues.
Previous relocation management company and vendor management experience.
Project management and communication experience.
Multilingual skills related to UPR business.

Responsibilities

Own global mobility processes, controls, service standards, and operating procedures across mobility vendors and internal stakeholders, including Talent and Culture, Finance, Payroll, and business leadership.
Establish roles, handoffs, escalation paths, documentation requirements, and service expectations; monitor performance and recurring issues; and lead corrective actions.
Manage the assignee lifecycle for relocation and international administrative changes.
Manage global and domestic mobility policies and program guidelines to support market competitiveness and compliance with legal, tax, and local employment requirements.
Review policy utilization, exceptions, assignee feedback, service data, and external market practices to identify gaps and improvement opportunities.
Partner with Legal, Tax, Payroll, Finance, Talent and Culture, business leaders, and mobility vendors to assess impacts, develop recommendations, secure approvals, implement changes, and educate stakeholders.
Manage the end-to-end mobility tax lifecycle, including initiation, authorization, provider coordination, compliance milestones, reconciliations, and assignment closeout.
Coordinate with assignees, mobility tax providers, Payroll, Finance, and Talent and Culture to maintain accurate assignment data, monitor deadlines and deliverables, resolve discrepancies, document approvals and exceptions, and complete tax-related activities on time.
Develop and manage timely communications for assignees and stakeholders, including program guidance, process updates, key milestones, required actions, and policy or procedure changes.
Coordinate communications with internal subject-matter experts and external providers; maintain approved templates and distribution channels; tailor messages to audiences; and use questions and feedback to improve communications.
Follow established Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.