Manager, Global Mobility Operations & Programs (2 Year Project Assignment)

Universal Orlando•Orlando, FL

11d

About The Position

The Manager, Global Mobility Operations and Programs ensures effective governance of global mobility processes throughout the assignee lifecycle, coordinating across Talent and Culture, systems, and vendor platforms. The role manages payroll and transfer operations, oversees the assignee tax lifecycle, coordinates communications for assignees and external stakeholders, and maintains and improves mobility programs and policies. The position handles a large volume of non-routine, complex tasks, applying general policies to frequently changing situations. It may strongly influence major decisions regarding the company’s global assignments and requires tact and diplomacy when working with assignees, internal departments, and third-party service providers. Occasional travel is required, and consistent attendance is a job requirement.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
At least 5 years of relevant Human Resources, Global Mobility, or related-field experience.
Strong client service, people management, and written and verbal communication skills, with the ability to build relationships across assignees, business leaders, internal partners, and external providers.
Ability to organize and analyze data, including presentation materials and communications pieces.
Solid base knowledge of compensation, benefits, international payroll, mobility, and service models.
Solid base knowledge of tax compliance.
Strong financial acumen and analytical skills.
Solid research and problem-solving skills.
Experience in vendor management.
Results-oriented, pragmatic ability to make complex matters understandable.
Ability to travel occasionally.
Consistent attendance.
Ability to perform essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.

Nice To Haves

Global Remuneration or Mobility Certification.
Multilingual skills related to UPR business.
Previous experience in international human resources and/or international payroll issues.
Previous relocation management company and vendor management experience.
Project management and communication experience.
Equivalent combination of education and experience.

Responsibilities

Own global mobility processes, controls, service standards, and operating procedures across mobility vendors and internal stakeholders, including Talent and Culture, Finance, Payroll, and business leadership.
Establish roles, handoffs, escalation paths, documentation requirements, and service expectations; monitor performance and recurring issues; and lead corrective actions to promote consistent service delivery, accountability, data integrity, and timely resolution.
Manage the assignee lifecycle for relocation and international administrative changes.
Manage global and domestic mobility policies and program guidelines to support market competitiveness and compliance with legal, tax, and local employment requirements; review policy utilization, exceptions, assignee feedback, service data, and external market practices to identify improvements.
Partner with Legal, Tax, Payroll, Finance, Talent and Culture, business leaders, and mobility vendors to assess impacts, develop recommendations, obtain approvals, implement changes, and educate stakeholders on updated requirements and processes.
Manage the end-to-end mobility tax lifecycle, including initiation, authorization, provider coordination, compliance milestones, reconciliations, and assignment closeout.
Coordinate with assignees, mobility tax providers, Payroll, Finance, and Talent and Culture to maintain accurate assignment data, monitor deadlines and deliverables, resolve discrepancies, document approvals and exceptions, and complete tax-related activities on time.
Develop and manage timely communications for assignees and stakeholders throughout the mobility lifecycle, including program guidance, process updates, milestones, required actions, and policy or procedure changes.
Coordinate communications content with internal subject-matter experts and external providers, maintain approved templates and distribution channels, tailor messages to audiences, and use questions and feedback to improve future communications.
Follow established Environmental, Health & Safety policies, procedures, training, and team-member involvement activities.
Perform other duties as assigned.