Manager, Global Mobility Operations & Programs (2 Year Project Assignment)

Universal Orlando•Orlando, FL

About The Position

The Manager, Global Mobility Operations and Programs, ensures effective governance of global mobility processes throughout the assignee lifecycle, coordinating across Talent and Culture, systems, and vendor platforms. The role manages payroll and transfer operations, oversees the assignee tax lifecycle, coordinates communications for assignees and external stakeholders, and maintains and improves mobility programs and policies. The position handles a large volume of non-routine, complex tasks requiring general policies to be applied to frequently changing situations. It may strongly influence major decisions related to the company’s global assignments and requires tact and diplomacy to achieve favorable outcomes and maintain goodwill among assignees, other departments, and third-party service providers. Occasional travel may be required. Consistent attendance is a job requirement. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
At least 5 years of relevant Human Resources, Global Mobility, or related field experience.
Strong client service, people management, and written and verbal communication skills; ability to build effective relationships with assignees, business leaders, internal partners, and external providers.
Ability to organize and analyze data, including presentation materials and communications pieces.
Foundational knowledge of compensation, benefits, international payroll, mobility, and service models.
Foundational knowledge of tax compliance.
Strong financial acumen and analytical skills.
Strong research and problem-solving skills.
Experience in vendor management.
Results-oriented and pragmatic approach, with the ability to make complex matters understandable.
Ability to travel occasionally.
Consistent attendance is required.

Nice To Haves

Global Remuneration or Mobility Certification.
Previous experience with international human resources and/or international payroll issues.
Previous relocation management company and vendor management experience.
Project management and communications experience.
Multilingual skills related to UPR business.

Responsibilities

Own global mobility processes, controls, service standards, and operating procedures across mobility vendors and internal stakeholders, including Talent and Culture, Finance, Payroll, and business leadership.
Establish roles, handoffs, escalation paths, documentation requirements, and service expectations; monitor performance and recurring issues; and lead corrective actions to promote consistent service delivery, accountability, data integrity, and timely resolution.
Manage the assignee lifecycle for relocation and international administrative changes.
Manage global and domestic mobility policies and program guidelines to support market competitiveness and compliance with legal, tax, and local employment requirements.
Review policy utilization, exceptions, assignee feedback, service data, and external market practices to identify gaps and improvement opportunities.
Partner with Legal, Tax, Payroll, Finance, Talent and Culture, business leaders, and mobility vendors to assess impacts, develop recommendations, secure approvals, implement changes, and educate stakeholders.
Manage the end-to-end mobility tax lifecycle, including initiation, authorization, provider coordination, compliance milestones, reconciliations, and assignment closeout.
Coordinate with assignees, mobility tax providers, Payroll, Finance, and Talent and Culture to maintain accurate assignment data, monitor deadlines and deliverables, resolve discrepancies, document approvals and exceptions, and complete tax-related activities on time.
Develop and manage timely communications for assignees and stakeholders throughout the mobility lifecycle, including program guidance, process updates, milestones, required actions, and policy or procedure changes.
Coordinate communications with internal subject-matter experts and external providers; maintain approved templates and distribution channels; tailor messages to audiences; and use questions and feedback to improve communications.
Follow established Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.