Operation Manager Jobs

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Sr. Manager, Volunteer Engagement

Operation Warm•Glen Mills, PA
•Hybrid

About The Position

The Senior Manager, Volunteer Engagement leads the strategy, growth, and direction of Operation Warm's Community Impact Volunteer (CIV) Program. The role develops strategies to strengthen volunteer engagement, build volunteer leadership capacity, expand the program's reach, and create systems and processes that support sustainable growth. The Senior Manager leads and supports volunteer leaders across the United States and Canada and collaborates across departments to align volunteer efforts with organizational priorities, events, and growth objectives. This is a hybrid position. Night and weekend hours may be needed, and travel is required, up to 5%.

Requirements

  • At least 3 years of experience managing volunteers, programs, or community engagement initiatives, including responsibility for strategic planning, program growth, or program development.
  • Demonstrated ability to manage, develop, and motivate teams.
  • Experience using data and reporting to inform decision-making and program improvement.
  • Ability to translate strategy into actionable plans, build effective processes, and drive initiatives from concept to implementation.
  • Strong communication, relationship-building, and collaboration skills.
  • Ability to travel up to 5%.

Nice To Haves

  • Salesforce or other CRM experience.
  • Spanish language proficiency.

Responsibilities

  • Develop and execute annual and multi-year strategies, goals, and key performance indicators that drive program growth, volunteer engagement, and organizational impact.
  • Monitor program performance and recommend improvements based on data, feedback, and organizational needs.
  • Identify and pursue opportunities to expand program reach, strengthen volunteer engagement, and increase the program's contribution to organizational goals.
  • Build, develop, coach, and retain a strong network of volunteer leaders capable of supporting program growth and organizational priorities.
  • Foster a culture of accountability, engagement, recognition, and continuous improvement among volunteer leaders.
  • Develop succession plans and leadership pipelines for key volunteer leadership roles.
  • Ensure volunteer compliance requirements, policies, and procedures are consistently followed.
  • Design and continuously improve scalable systems, processes, and operating procedures that enable the volunteer program to grow efficiently and consistently.
  • Develop and maintain volunteer training materials, program resources, and operational documentation.
  • Build relationships with community organizations, stakeholders, and volunteer supporters.
  • Partner across departments to identify opportunities for volunteers to support organizational priorities, events, community engagement, and growth initiatives.
  • Perform other duties as assigned.

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