Quality Manager – AI Server RMA (Field Repair) Operation

Foxconn Industrial Internet - FII•Houston, TX

12d

About The Position

The Quality Manager leads quality operations for AI server RMA, depot and field repair, rework, failure analysis, testing, and return-to-customer activities. The role ensures complex AI/HPC server systems—including GPU/accelerator platforms, high-speed networking, power systems, firmware, and direct liquid cooling—meet customer, engineering, safety, workmanship, and ISO 9001 requirements. The manager turns field and RMA data into corrective actions to reduce repeat failures, No Trouble Found (NTF), repair escapes, and customer complaints. The role owns quality controls across the RMA lifecycle, establishes inspection and release criteria, prevents unresolved or recurring defects from reaching customers, and leads structured failure investigations and corrective actions. It maintains quality-system compliance, supports audits and customer escalations, establishes process controls and analytics, supports new product introductions, and leads and develops Quality Engineers, inspectors, technicians, and supporting personnel. The successful candidate must be comfortable leading investigations across mechanical, electrical, thermal, cooling, firmware, software, and manufacturing processes. The role requires technical depth to challenge assumptions, evaluate objective evidence, determine containment boundaries, identify systemic risk, and ensure corrective actions prevent recurrence. Ideal candidates combine hands-on quality expertise, customer leadership, and data-driven problem solving with experience supporting high-complexity AI server repair operations.

Requirements

Bachelor’s degree in Electrical, Mechanical, Industrial, Manufacturing, Quality Engineering, or a related technical discipline.
5+ years of experience in electronics manufacturing, server hardware, repair/RMA, or quality engineering.
3+ years of Quality leadership or management experience.
Strong knowledge of ISO 9001 Quality Management Systems.
Demonstrated experience with 8D, CAPA, RCA, 5 Why, PFMEA, Control Plans, SPC, and Pareto analysis.
Experience with complex electronics, data-center hardware, server repair, manufacturing, or RMA operations.
Knowledge of ESD controls and electronic-product handling.
Experience leading customer-facing investigations and corrective actions.
Ability to interpret engineering drawings, specifications, BOMs, test results, and technical work instructions.
Strong analytical, leadership, communication, and cross-functional problem-solving skills.
Comfort leading investigations spanning mechanical, electrical, thermal, cooling, firmware, software, and manufacturing processes; able to evaluate objective evidence, determine containment boundaries, identify systemic risk, and ensure corrective actions prevent recurrence.

Nice To Haves

Experience with AI or GPU server platforms.
Experience with direct liquid cooling.
Experience with server/datacenter RMA and field repair.
Experience with electronics failure analysis and reliability testing.
Experience with firmware/configuration management.
Experience with customer 8D and supplier corrective actions.
Experience with PFMEA, Control Plans, and NPI.
ASQ Certified Quality Engineer (CQE).
ASQ CMQ/OE.
Six Sigma Green Belt or Black Belt.
ISO 9001 Lead/Internal Auditor.

Responsibilities

Own quality controls throughout the RMA lifecycle, from receiving and diagnosis through repair, testing, release, and return to service.
Establish inspection, acceptance, and release criteria for servers, racks, compute nodes, FRUs, and cooling systems.
Ensure compliance with work instructions, engineering specifications, configuration controls, ESD, and workmanship requirements.
Establish Quality Hold, Stop Ship, containment, escalation, and release criteria.
Maintain product, component, repair, and test-result traceability; prevent unresolved, intermittent, or repeat defects from reaching customers.
Lead structured problem solving using 8D, CAPA, 5 Why, Fishbone, Fault Tree, Pareto, and DOE as appropriate.
Drive investigations from symptom through failure mode, physical cause, escape point, and systemic root cause.
Partner with engineering on hardware, cooling, networking, power, firmware, and configuration failures.
Ensure corrective actions address both defect occurrence and failures of existing detection or prevention controls; verify effectiveness and prevention of recurrence.
Maintain compliance with applicable ISO 9001, ISO 14001, ISO 45001, ANSI/ESD S20.20, customer, engineering, and IPC requirements.
Support audits, NCR/MRB, CAPA, document and change control, calibration, training, supplier quality, and risk management.
Serve as Quality lead for customer complaints and major field escalations; lead containment, customer 8Ds, root-cause investigations, corrective actions, and closure.
Support Stop Ship and fleet-level containment when required.
Establish quality gates for diagnosis, repair, component replacement, liquid-loop verification, functional and stress testing, final inspection, and release.
Implement standardized defect and repair codes, electronic travelers, serial-number traceability, test-data retention, error-proofing, and layered audits.
Monitor RMA rate, repeat repair, FPY, repair yield, NTF, defect escapes, DOA after repair, customer complaints, and CAPA/8D aging.
Use Pareto and trend analysis to identify systemic field-quality risks.
Support new AI server introductions and participate in PFMEA, Control Plan, ECN/ECO, engineering change, and repair-readiness reviews.
Lead and develop Quality Engineers, inspectors, technicians, and supporting personnel; manage staffing, training, qualification, performance, and technical development.
Build a culture where employees are empowered to stop the process when product integrity or customer quality is at risk.