RMA Test/Repair Technician

Matrix Design Group•Newburgh, IN

4d•Onsite

About The Position

Matrix is seeking a Test/Repair Technician to join its Return Merchandise Authorization (RMA) department at the home office in Newburgh, Indiana. This onsite role inspects, cleans, tests, troubleshoots, and repairs electronic assemblies and finished goods returned by customers. The technician diagnoses failures, completes repairs when feasible, and documents findings to support product quality, reliability, and customer satisfaction. The position reports to the Customer Success Manager and requires attention to detail, technical aptitude, and the ability to work independently and collaboratively. The work takes place in a climate-controlled technical laboratory with electronic assemblies, testing equipment, and standard repair tools. The schedule is Monday through Friday on the first shift.

Requirements

High school diploma or equivalent.
Strong understanding of basic electrical principles and ability to interpret electrical schematics.
Experience using electronic test equipment such as multimeters, oscilloscopes, and power supplies for analysis and troubleshooting.
Proficiency in soldering and de-soldering techniques.
Demonstrated ability to perform root cause analysis and breakdown analysis.
Strong attention to detail and problem-solving skills.
Effective written and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Must provide proof of eligibility to work in the United States and complete employment verification, including the required I-9 process. The company does not offer work authorization sponsorship.

Nice To Haves

Two or more years of experience in electronics testing, troubleshooting, or repair.

Responsibilities

Track and prioritize incoming assemblies and finished goods for testing and repair to meet turnaround expectations.
Receive, handle, and log returned products to ensure traceability and accuracy.
Clean assemblies and components using approved methods before testing and evaluation.
Mechanically disassemble and reassemble products to access internal electronic components.
Perform functional and electrical testing using standard test equipment.
Interpret test results, diagnose faults, and identify root causes of failure.
Troubleshoot and repair electronic assemblies at the component level, including replacing components as needed.
Use schematics, work instructions, and technical documentation to guide testing and repair.
Decide whether products are repairable or should be scrapped, following company guidelines and cost considerations.
Document test results, repairs, and findings in company systems.
Generate test and validation reports for warranty claims, customer communication, and internal analysis.
Maintain records of common failure modes and contribute to continuous improvement.
Develop and follow standardized test procedures for multiple product lines.
Identify recurring issues and communicate findings to engineering, quality, and customer support teams.
Support root cause analysis and breakdown analysis to improve product reliability.
Assist with refining work instructions, test procedures, and repair processes.
Identify and cross-reference electronic components and replacement parts.
Organize and store components, assemblies, and repair materials.
Monitor test and repair supplies, tools, and consumables and request replenishment as needed.
Keep the test and repair area clean, organized, and compliant with safety and quality standards.
Coordinate with team members to complete repairs and return products to customers on time.
Communicate technical findings clearly to non-technical stakeholders when needed.
Participate in team meetings and cross-functional initiatives related to product quality and customer experience.

Benefits

First-day coverage of all benefits with no waiting period.
Premium-free medical, dental, and vision insurance, subject to the stated working-spouse condition for major medical coverage.
On-site health clinic.
Basic life insurance equal to two times annual base salary at no cost.
Optional life and Accidental Death and Dismemberment (AD&D) insurance.
Short-term and long-term disability insurance at no cost.
401(k) plan with up to an 8% company match.
Health care and dependent care flexible spending accounts.
10 paid annual holidays, 15 PTO days, and 5 personal/sick days.
Educational reimbursement program.
Scholarship program.
Optional gym membership.
Esports room.