RMA Test/Repair Technician

Matrix Design Group•Newburgh, IN

5d•Onsite

About The Position

Matrix is seeking an RMA Test/Repair Technician to inspect, clean, test, troubleshoot, and repair electronic assemblies and finished goods returned by customers. The role supports product quality, reliability, and customer satisfaction by diagnosing failures, completing feasible repairs, and documenting findings. The position is based at Matrix’s home office in Newburgh, Indiana, and is not remote. It reports to the Customer Success Manager. The technician processes returned products, performs functional and electrical testing, diagnoses faults, carries out component-level repairs, and documents results and findings. The role also supports standardized testing, root-cause analysis, process improvement, component and supply inventory, and coordination with internal teams. Work takes place in a climate-controlled technical lab environment using electronic assemblies, testing equipment, and standard repair tools.

Requirements

High school diploma or equivalent.
Strong understanding of basic electrical principles and ability to interpret electrical schematics.
Experience using electronic test equipment such as multimeters, oscilloscopes, and power supplies for analysis and troubleshooting.
Proficiency in soldering and de-soldering techniques.
Demonstrated ability to perform root-cause analysis and breakdown analysis.
Strong attention to detail and problem-solving skills.
Effective written and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to provide proof of eligibility to work in the United States and complete the required I-9 and employment verification process; work authorization sponsorship is not offered.

Nice To Haves

Two or more years of experience in electronics testing, troubleshooting, or repair.

Responsibilities

Track and prioritize incoming assemblies and finished goods for testing and repair to meet turnaround expectations.
Receive, handle, and log returned products to ensure traceability and accuracy.
Clean assemblies and components using approved methods before testing and evaluation.
Disassemble and reassemble products mechanically to access internal electronic components.
Perform functional and electrical testing on electronic assemblies and finished goods using standard test equipment.
Interpret test results to diagnose faults and identify root causes of failure.
Perform component-level troubleshooting, repair, and replacement as needed.
Use schematics, work instructions, and technical documentation to guide testing and repair.
Decide whether products should be repaired or scrapped according to company guidelines and cost considerations.
Document test results, repairs, and findings in company systems.
Generate test and validation reports for warranty claims, customer communication, and internal analysis.
Maintain records of common failure modes and contribute to continuous improvement.
Develop and follow standardized test procedures for multiple product lines.
Identify recurring issues and communicate findings to engineering, quality, and customer support teams.
Support root-cause and breakdown analysis activities to improve product reliability.
Help refine work instructions, test procedures, and repair processes.
Identify and cross-reference electronic components and replacement parts.
Organize and store components, assemblies, and repair materials.
Monitor test and repair supplies, tools, and consumables, and request replenishment as needed.
Keep the test and repair area clean, organized, and compliant with safety and quality standards.
Coordinate with team members to complete repairs and return products to customers promptly.
Communicate technical findings clearly to non-technical stakeholders when needed.
Participate in team meetings and support cross-functional initiatives related to product quality and customer experience.

Benefits

First-day coverage of all benefits with no waiting period.
Premium-free medical, dental, and vision insurance, subject to the stated working-spouse medical coverage condition.
On-site health clinic.
Basic life insurance equal to two times annual base salary at no cost.
Optional life and Accidental Death and Dismemberment (AD&D) insurance.
Short-term and long-term disability insurance at no cost.
401(k) plan with up to an 8% company match.
Health Care and Dependent Care Flexible Spending Accounts (FSA).
10 paid annual holidays, 15 PTO days, and 5 personal/sick days.
Educational Reimbursement Program.
Scholarship Program.
Optional gym membership.
Esports Room.