Senior RMA Repair Technician

Matrix Design Group•Newburgh, IN

5d•Onsite

About The Position

Matrix is seeking a Senior RMA Repair Technician to lead advanced inspection, troubleshooting, testing, repair, warranty evaluation, and documentation for electronic assemblies returned through the RMA process. The role supports product quality, customer satisfaction, and timely turnaround through accurate failure diagnosis, complex repairs, inventory management, technician guidance, and improvement of repair processes and test procedures. The position works in a team environment at Matrix’s home office in Newburgh, Indiana, and is not remote. It reports to the Customer Success Manager. The technician leads repair and validation work on returned electronic assemblies, subassemblies, and finished goods; determines repairability or scrap disposition; documents findings and repairs; and supports inventory and RMA prioritization. The role also helps maintain repair procedures and technical documentation, mentors repair technicians, and collaborates across departments to identify recurring failures and improvement opportunities. The work is performed primarily in a repair, test, or electronics lab environment. It involves handling electronic assemblies, using hand tools and test equipment, and following safety and electrostatic-discharge procedures. The employee may occasionally stand, walk, stoop, or crouch and may need to lift or move up to 10 pounds. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Associate degree in Electronics, Engineering Technology, or a related field preferred; equivalent technical training and experience considered.
3–5 years of experience in electronics testing, troubleshooting, repair, manufacturing, field service, or a related technical environment.
Ability to read and interpret electrical schematics, bills of materials, work instructions, and technical documentation.
Proficiency with electronic test and diagnostic equipment, including digital multimeters, oscilloscopes, power supplies, and signal generators.
Hands-on experience with soldering, de-soldering, component replacement, and printed circuit board assembly (PCBA) repair.
Ability to diagnose and resolve electrical and mechanical issues, document findings, and communicate technical information effectively.
Strong attention to detail and organizational skills, with commitment to quality and accurate documentation.
Ability to work independently, prioritize tasks, and lead technicians’ daily activities in a fast-paced repair environment.
Leadership, coaching, and mentoring skills focused on teamwork, accountability, and continuous improvement.
Strong problem-solving skills, including identifying root causes and implementing corrective actions to improve product reliability and repair processes.
Must provide proof of eligibility to work in the United States and complete the required I-9 and employment verification process before beginning work; work-authorization sponsorship is not offered.

Nice To Haves

Experience with RMA, warranty, repair, and customer-return processes.
Experience supporting products used in industrial, mining, automation, proximity detection, or safety-related environments.
Knowledge of quality systems, root-cause analysis, corrective actions, and failure-trend analysis.
Experience training, mentoring, or leading technicians in a repair, test, production, or service environment.

Responsibilities

Lead testing, troubleshooting, repair, and validation of returned electronic assemblies, subassemblies, and finished goods.
Perform advanced component-level diagnostics using schematics, work instructions, test procedures, and standard electrical test equipment.
Determine whether products should be repaired or scrapped based on technical findings, cost considerations, product condition, and company guidelines.
Disassemble and reassemble products to access internal components and verify operation after repair.
Accurately document test results, root-cause findings, repair actions, parts used, and final disposition in applicable systems or records.
Help prioritize incoming RMA units to support customer commitments and department turnaround expectations.
Maintain adequate repair inventory and ensure department inventory is controlled.
Maintain a clean, organized, and safe repair area, including tools, test equipment, replacement parts, and consumable supplies.
Support development, review, and improvement of repair procedures, test instructions, troubleshooting guides, and documentation standards.
Provide technical guidance, training, and support to repair technicians and other team members.
Collaborate with Customer Success, Engineering, Quality, Assembly, Warehouse, and Field Service to identify recurring failures, product concerns, and process-improvement opportunities.

Benefits

First-day coverage of all benefits with no waiting period.
Premium-free medical, dental, and vision insurance; a working spouse must take major medical coverage at their place of employment if offered.
On-site health clinic.
Basic life insurance equal to twice annual base salary at no cost.
Optional life and accidental death and dismemberment (AD&D) insurance.
Short-term and long-term disability insurance at no cost.
401(k) plan with up to an 8% company match.
Health-care and dependent-care flexible spending accounts (FSA).
10 paid annual holidays, 15 PTO days, and 5 personal/sick days.
Educational reimbursement program.
Scholarship program.
Optional gym membership.
Esports room.