RMA Technician I

Ericsson•Nampa, ID

About The Position

Ericsson Enterprise Wireless Solutions is seeking an RMA Technician to test, troubleshoot, repair, and refurbish customer-returned products. The role evaluates incoming RMA units from the field, documents product issues, and returns units to production-level quality in a timely manner. It supports production and quality teams through troubleshooting and root cause analysis, helps identify recurring issues and prevent defects, and contributes to improvements in the RMA department and its processes. The position is located in Nampa, Idaho.

Requirements

High school diploma, general education degree, or equivalent.
Ability to use common hand tools and testing tools.
Ability to type at least 30 words per minute.
Ability to work independently and as part of a team.
Knowledge of administrative procedures.
Knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
General knowledge of relevant computer applications.
Ability to lift and maneuver boxes or products weighing up to 35 pounds.

Nice To Haves

Associate degree or technical school degree.
Strong problem analysis and problem-solving skills, including critical thinking.
Electronics device troubleshooting experience.
Experience with IP networking.
Ability to clearly articulate the troubleshooting process.

Responsibilities

Evaluate, troubleshoot, and test customer-returned products.
Repair and refurbish products to production-level quality.
Identify recurring issues and share knowledge to assist with defect prevention.
Maintain acceptable levels of RMA inventory.
Create and maintain device test records using a CRM.
Support other Operations departments as needed.
Participate in continuous improvement of the RMA department and RMA process.

Benefits

Competitive compensation package.
Opportunity for annual short-term variable compensation bonus, subject to eligibility and payout rules.
Subsidized nationwide PPO medical plans, including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan with a company-provided HSA contribution.
Subsidized HMO option through Kaiser for California employees.
Subsidized dental and vision coverage.
401(k) plan with a 4% company match and immediate vesting.
Company-paid basic life and AD&D insurance.
Company-paid disability benefits.
At least 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually; paid time off is prorated based on start date.
Up to 16 weeks of paid maternity leave.
Six weeks of parental or adoption leave at 100% of pay.
Company-paid Employee Assistance Program and mobile therapy.
Paid volunteer time off.