RMA Process Technician

ZT Systems•Georgetown, TX

1d•Onsite

About The Position

The RMA Process Technician serves as a technical resource supporting manufacturing operations across multiple departments. This role is responsible for troubleshooting, process control, production support, quality compliance, training assistance, continuous improvement, and cross-functional collaboration. The Process Technician works closely with Production, Engineering, Quality, Training, Materials, Logistics, and Operations teams to ensure safe, efficient, and standardized processes while driving operational excellence and business objectives.

Requirements

High school diploma or equivalent.
2+ years of related experience
Experience in electronics manufacturing, server assembly, repair operations, or high-volume manufacturing environments.
Experience troubleshooting manufacturing or operational processes.
Ability to read and interpret technical documentation, work instructions, procedures, and manufacturing standards.
Strong problem-solving and analytical skills.
Effective verbal and written communication skills.
Proficiency with Microsoft Office applications and manufacturing systems.
Ability to work independently and within cross-functional teams.
Ability to stand and walk for extended periods throughout the manufacturing facility.
Ability to frequently move between production, warehouse, and office environments.
Ability to lift and carry materials up to company-established limits.
Ability to bend, stoop, reach, and perform routine physical activities required in manufacturing operations.
Ability to use computers, tablets, scanners, and manufacturing equipment.
Ability to visually inspect products, workstations, equipment, and manufacturing processes.

Nice To Haves

Soldering experience preferred

Responsibilities

Provide technical support to Production, Quality, Engineering, Training, Materials, Logistics, and Operations teams.
Support manufacturing operations by troubleshooting process issues and minimizing downtime.
Serve as a technical resource for Team Leads, operators, and support personnel.
Monitor and maintain process adherence to established work instructions, procedures, and operating standards.
Assist with root cause analysis, corrective actions, and process improvements.
Support new product introductions, engineering changes, process validations, and project implementations.
Conduct process audits and identify opportunities for improvement in safety, quality, productivity, and efficiency.
Maintain and support process documentation, visual aids, standard work instructions, and operational procedures.
Assist Training teams with onboarding, certification support, cross-training activities, and process verification.
Support workstation setup, equipment implementation, material flow optimization, and workplace organization initiatives.
Communicate technical issues, process deviations, risks, and recovery plans to leadership and cross-functional teams.
Escalate quality, safety, equipment, and operational concerns through established channels.
Promote and enforce ESD, safety, quality, and housekeeping standards.
Support production goals and operational priorities while maintaining compliance with customer and company requirements.
Participate in continuous improvement initiatives utilizing data-driven decision-making and problem-solving techniques.
Provide floor support during production escalations, staffing shortages, launches, and special projects.
Document technical findings, corrective actions, process changes, and project outcomes as required.
Perform additional duties and cross-functional assignments as business needs require.

Benefits

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about