RMA ASSISTANT
About The Position
The RMA Assistant is responsible for processing service tickets and maintaining all service records, tracking defective equipment to manufacturers, and maintaining an accurate inventory count within the department. This is an office-based position with regular interaction across purchasing, service, and warehouse departments. It is primarily sedentary, with approximately 70% of job duties performed at a computer workstation. The environment is fast-paced and deadline-driven, requiring accuracy and focus. Occasional extended hours may be necessary during month-end close or audits.
Requirements
- Strong attention to detail and organizational skills, ensuring accuracy and efficiency.
- High School Diploma or GED Equivalent
- Requires strong data entry skills using the company’s proprietary software
- Proficient understanding and application of Windows and Microsoft Office software products.
- Basic knowledge and understanding of computer, hardware/software terms
- Excellent verbal and written communication skills.
- Strong interpersonal skills
- Strong customer relations and problem-solving skills
- Ability to work well in a team environment and independently.
- Regular attendance is required
- Willing to help in any area assistance is needed
Responsibilities
- Daily processing of service tickets
- Initiate and track returns of defective equipment to manufacturers.
- Documentation of all paperwork/data entry for all related transactions
- Record and update database for all service records
- Match service call sheet to repaired equipment for billing
- Maintain accurate inventory count within the department
- Reconciliation between transfer sheets, database, and physical equipment
- Other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
