RMA Technician
About The Position
The RMA Technician inspects computers and components for physical damage, missing parts, or defects before performing repairs. The role follows PC troubleshooting guidelines, documents troubleshooting steps, repairs, and updates in applicable software, performs PC repairs, and flashes BIOS or firmware updates to current revisions when applicable. The technician maintains a clean, organized, and hazard-free workstation and performs additional related duties as assigned. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with a one-hour paid lunch break. The position works in a standard warehouse setting and requires standing for the duration of the shift, handling materials and objects weighing up to 50 pounds (and heavier items with proper equipment), and performing tasks involving bending, reaching, stooping, kneeling, and climbing.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience in a similar role.
- Knowledge of gaming PCs.
- Ability to flex between independent and team-oriented tasks.
- Strong attention to detail, problem-solving, and organizational skills.
- Interpersonal ability.
- Team-oriented approach.
- Disciplined, independent workflow.
- Proactive critical thinking.
- Adaptability.
- Ability to work in a standard warehouse setting, read printed materials and a computer screen, and communicate in person.
- Finger dexterity to access, enter, and retrieve computer data.
- Ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds, and heavier weights with proper equipment.
- Ability to stand for the duration of the shift.
- Ability to bend, reach, stoop, kneel, and climb to perform work.
Responsibilities
- Inspect computers and components for physical damage, missing parts, or defects before making physical repairs.
- Follow PC troubleshooting guidelines.
- Document troubleshooting steps, repairs, and updates in applicable software.
- Perform repairs on PCs.
- Flash BIOS and firmware updates to the most up-to-date revisions where applicable.
- Maintain a clean, organized, and hazard-free workstation.
- Perform additional related duties as assigned.
Benefits
- Paid vacation time, sick time, and holidays.
- Company-paid medical, dental, vision, and disability insurance.
- 401(k) plan with match.
- Wellness plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
