RMA Evaluation Technician

MadgeTech, Inc • Warner, NH

22h

About The Position

MadgeTech is seeking an RMA Evaluation Technician to inspect and test returned data loggers, identify reported or observed issues, and document findings to support timely repairs and resolution. The technician maintains accurate RMA records and keeps quality and repair information up to date, while collaborating with manufacturing teams to help resolve issues and improve production processes.

Requirements

• Strong attention to detail and accurate recordkeeping.
• Ability to follow inspection, testing, and documentation procedures.
• Basic troubleshooting skills for electronic hardware and software.
• Clear written communication skills.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office applications for data collection, reporting, and documentation.
• Strong commitment to adhering to safety protocols in all aspects of work.

Nice To Haves

• MRP/ERP experience is a plus but not required.

Responsibilities

• Perform initial inspections and functional tests on returned data loggers.
• Diagnose and troubleshoot hardware and software issues, as applicable.
• Maintain accurate records for all RMA transactions.
• Prepare detailed initial diagnostic reports documenting findings.
• Update and maintain the Quality Management System (QMS) database with RMA status and resolution information.
• Ensure the MRP system DBA has updated repair details and identified any required parts.
• Collaborate with manufacturing teams to resolve issues and support continuous improvement in production processes.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed