RMA Process Technician

ZT Systems•Georgetown, TX

About The Position

The RMA Process Technician is a technical resource supporting manufacturing operations across multiple departments. The role focuses on troubleshooting, process control, production support, quality compliance, training assistance, continuous improvement, and cross-functional collaboration. The technician works with Production, Engineering, Quality, Training, Materials, Logistics, and Operations to maintain safe, efficient, standardized processes and support operational objectives. The position provides hands-on floor support, assists with process and equipment issues, and helps maintain documentation, training, and compliance. It also contributes to product introductions, engineering changes, validations, audits, workstation and material-flow improvements, and other projects. The role may provide coverage during production escalations, staffing shortages, launches, and special projects, and may take on additional cross-functional assignments as business needs require.

Requirements

High school diploma or equivalent.
At least 2 years of related experience.
Experience in electronics manufacturing, server assembly, repair operations, or high-volume manufacturing environments.
Experience troubleshooting manufacturing or operational processes.
Ability to read and interpret technical documentation, work instructions, procedures, and manufacturing standards.
Strong problem-solving and analytical skills.
Effective verbal and written communication skills.
Proficiency with Microsoft Office applications and manufacturing systems.
Ability to work independently and within cross-functional teams.
Ability to stand and walk for extended periods throughout the manufacturing facility.
Ability to frequently move between production, warehouse, and office environments.
Ability to lift and carry materials up to company-established limits.
Ability to bend, stoop, reach, and perform routine physical activities required in manufacturing operations.
Ability to use computers, tablets, scanners, and manufacturing equipment.
Ability to visually inspect products, workstations, equipment, and manufacturing processes.

Nice To Haves

Soldering experience.

Responsibilities

Provide technical support to Production, Quality, Engineering, Training, Materials, Logistics, and Operations teams.
Troubleshoot manufacturing process issues and help minimize downtime.
Serve as a technical resource for Team Leads, operators, and support personnel.
Monitor adherence to work instructions, procedures, and operating standards.
Assist with root cause analysis, corrective actions, and process improvements.
Support new product introductions, engineering changes, process validations, and project implementations.
Conduct process audits and identify improvements in safety, quality, productivity, and efficiency.
Maintain and support process documentation, visual aids, standard work instructions, and operational procedures.
Assist Training teams with onboarding, certification support, cross-training, and process verification.
Support workstation setup, equipment implementation, material-flow optimization, and workplace organization initiatives.
Communicate technical issues, process deviations, risks, and recovery plans to leadership and cross-functional teams.
Escalate quality, safety, equipment, and operational concerns through established channels.
Promote and enforce ESD, safety, quality, and housekeeping standards.
Support production goals and operational priorities while maintaining customer and company requirements.
Participate in continuous improvement initiatives using data-driven decision-making and problem-solving techniques.
Provide floor support during production escalations, staffing shortages, launches, and special projects.
Document technical findings, corrective actions, process changes, and project outcomes as required.
Perform additional duties and cross-functional assignments as business needs require.