Operation Manager
About The Position
CTR America, a subsidiary of Korean OEM and aftermarket manufacturer CTR Co. Ltd., supplies OEM-equivalent aftermarket products worldwide. The company has 14 factories across 4 countries and annual sales exceeding $1 billion. The Operations Manager oversees end-to-end order fulfillment for North American aftermarket customers, including customer transactions through EDI and SAP and shipping documentation for LTL distribution and Direct Import. The role focuses on efficient, cost-effective, timely delivery while maintaining quality and compliance. The position coordinates order fulfillment with a third-party logistics warehouse, manages SAP activities from order entry through delivery and billing, and handles backorders, transportation performance, direct import documentation and compliance, and AutoZone channel operations. It also supports inventory control and demand planning to maintain safety-stock targets and inventory integrity.
Requirements
- Authorized to work in the United States.
- Bachelor’s degree in Supply Chain Management, Business, or a related field.
- Intermediate experience with software such as Microsoft Excel.
- Proficiency in ERP systems, such as SAP.
- Strong analytical and problem-solving skills.
- Excellent communication and comprehensive skills.
- Bilingual in English and Korean.
Nice To Haves
- Minimum 1–3 years of experience in logistics, supply chain, or operations management.
- Familiarity with SAP systems.
- Strong responsibility and willingness to learn.
- Interest in automobiles and/or automotive parts.
Responsibilities
- Coordinate with the 3PL warehouse to ensure orders ship to customers and distribution centers on time.
- Oversee SAP order fulfillment activities from order entry through delivery and billing.
- Resolve backorders when replenishment stock arrives, ensuring timely release, accurate system updates, and proactive customer communication.
- Analyze operational data and performance metrics to identify discrepancies, trends, and process-improvement opportunities.
- Manage transportation, rates, and performance with 3PLs.
- Define and manage Incoterms, such as EXW, FOB, CIF, and DDP, and ensure contract clarity.
- Prepare and verify shipping documents, including commercial invoices, packing lists, bills of lading or air waybills, certificates of origin, export declarations, HS codes, and relevant permits.
- Ensure customs compliance, duty and tax accuracy, and coordination with brokers.
- Track shipments and proactively manage delays, demurrage, detention, and exceptions.
- Lead freight damage and loss claims and recover costs from carriers or insurers.
- Maintain EDI/API integrations for tracking and ASN where applicable.
- Process AutoZone orders, shipments, billing, and returns in SAP.
- Share daily inventory availability with AutoZone and monitor fulfillment to ensure shipment within 48 hours.
- Maintain inventory levels against safety-stock targets to support on-time shipments.
- Manage inventory control processes and investigate discrepancies to maintain data and inventory integrity.
Benefits
- 10 days of paid time off per year.
- 40 hours of sick days per year.
- 5 paid holidays between Christmas and New Year’s Day.
- 401(k).
- Medical, dental, and vision insurance.
- Phone bill support of $50 per month.
- Performance-based bonus.
- Competitive salary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
