Operation Manager

U.S. Bank•Saint Paul, MN

2d•$71,400 - $84,000•Onsite

About The Position

U.S. Bank is seeking an Operations Manager to lead a team of approximately 10 employees in its National Lockbox operation. The role oversees daily operations in a fast-paced, client-focused environment, with responsibility for people leadership, operational performance, process improvement, and client service. The manager ensures service level agreements are met while supporting employee development, operational efficiency, and business objectives. The position works from a U.S. Bank location on all scheduled workdays.

Requirements

Bachelor’s degree or equivalent work experience.
Typically three or more years of relevant experience.
Thorough knowledge of operational functions, systems, procedures, and the products and/or services supported by the assigned areas.
Understanding of applicable Federal and State laws and regulations.
Thorough knowledge of applicable products, programs, financial analysis, and related documentation, as applicable.
Good organizational, managerial, and project management skills.
Well-developed customer relations skills.
Excellent interpersonal, verbal, and written communication skills.
Excellent supervisory and management skills.
Ability to manage multiple tasks.

Responsibilities

Oversee daily lockbox operations and ensure service level agreements are consistently met.
Lead, coach, and develop a team of approximately 10 operations employees.
Conduct regular one-on-one meetings and performance discussions.
Address employee concerns and conflicts professionally and constructively.
Foster accountability, collaboration, and continuous improvement within the team.
Learn departmental operational functions and provide hands-on support when needed.
Monitor workflow, productivity, quality, and operational performance metrics.
Manage multiple priorities in a dynamic environment where unforeseen issues frequently arise.
Serve as an escalation point for operational and client-related concerns.
Partner with internal business lines to resolve client issues and operational challenges.
Investigate complex processing issues, transmission failures, and exception items.
Analyze operational data to identify root causes and implement appropriate resolutions.
Ensure timely communication and follow-up on client concerns.
Identify opportunities to streamline processes and improve operational efficiency.
Drive change initiatives and encourage innovative thinking within the team.
Use fresh perspectives to enhance workflows and improve the employee and client experience.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.