Operation Manager
About The Position
The Operation Manager is a local Terminix branch leadership role responsible for leading and motivating commercial pest technician teams to deliver Terminix services and maintain strong customer satisfaction. The manager helps ensure branch operations are effective and efficient, routes are completed, and regulatory and safety standards are met. The role also involves addressing customer concerns, evaluating technician performance, managing product inventory, and supporting ongoing team training. The job requires comfort working outdoors and, when necessary, in confined spaces such as crawl spaces and attics.
Requirements
- An associate’s degree.
- A valid driver’s license from the state of residence.
- Ability to effectively lead and motivate others.
- Strong communication skills, including interpersonal, written, and presentation skills.
- Problem-solving ability and the ability to develop practical solutions.
- Ability to build rapport and establish trust with customers and employees.
- Attention to detail and understanding of the importance of safety.
- Basic to intermediate math aptitude for calculations related to sales and service.
- Comfort working outdoors and in confined spaces such as crawl spaces and attics when necessary.
Nice To Haves
- A four-year degree is highly desirable.
- One to two years of related experience is helpful but not required.
- Willingness to relocate is highly desirable.
Responsibilities
- Monitor branch scheduling and ensure pest technician routes are successfully completed.
- Ensure regulatory compliance and safety standards are met or exceeded.
- Respond to customer concerns, including resolving cancellation requests.
- Inspect and evaluate the performance of Pest Technicians.
- Monitor and maintain inventory levels of pest control products.
- Facilitate continual training of local sales and service teams.
- Lead and motivate local pest technician teams to deliver outstanding service and maintain customer satisfaction.
Benefits
- Comprehensive training and licensure paid by the company.
- Company vehicle, gas card, cell phone, and laptop.
- Competitive compensation consisting of base salary plus bonus potential.
- Opportunities for advancement and career growth.
- Medical, dental, and vision coverage.
- Discounts on Terminix brands.
- Short- and long-term disability insurance.
- Life insurance.
- Paid time off, including vacation and sick days.
- Company-paid holidays and floating holidays.
- 401(k) retirement plan with company-matching contributions.
- Tuition reimbursement for full-time colleagues.
- Health benefits enrollment immediately upon hire, with benefits starting on day one for full-time colleagues.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
