Operation Manager
About The Position
TaylorMade Enterprise seeks an Operations Manager to ensure assigned accounts are properly staffed, meet contract requirements, satisfy clients, and operate within budget. The role requires dependability, organization, people leadership, communication, accountability, and financial discipline. The manager oversees account performance, supervisors, staffing, labor costs, client relationships, service quality, training and safety, supplies and equipment, new-account startups, reporting, and control of scope changes. The position reports to a Regional Manager or Senior Operations Manager, depending on the assigned accounts.
Requirements
- Three to five years of commercial cleaning experience, including supervisory responsibility.
- Experience with client communication, scheduling, inspections, and labor budgets.
Nice To Haves
- Floor-care experience.
- Healthcare-cleaning experience.
Responsibilities
- Translate contract scopes into staffing plans, cleaning schedules, and supervisor expectations.
- Visit facilities, review inspections, coach supervisors, and verify reported problems are resolved.
- Coordinate interviews, onboarding, scheduling, backup coverage, and retention with company leadership.
- Compare scheduled and actual hours, review time records, monitor overtime, and address staffing problems.
- Conduct service reviews, respond to client concerns, document commitments, and follow through.
- Review audit scores, identify repeated deficiencies, and assign corrective actions with deadlines.
- Confirm required training is completed and documented, and ensure site procedures are followed.
- Review supply requests within spending authority, monitor usage, and coordinate equipment maintenance.
- Organize startup staffing, equipment, supplies, building access, and initial inspections for new accounts.
- Provide leadership with weekly summaries of staffing, quality, complaints, labor spending, supply needs, and unresolved risks.
- Identify extra work and obtain approval before committing TaylorMade to additional services or costs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
