Operation Manager

Cb • Irvine, CA

5d

About The Position

CTR America, a subsidiary of Korean OEM and aftermarket manufacturer CTR Co. Ltd., supplies OEM-equivalent aftermarket products to customers worldwide. CTR operates 14 factories across four countries and has annual sales exceeding $1 billion.

The Operations Manager oversees end-to-end order fulfillment for North American aftermarket customers, including processing transactions through EDI and SAP and preparing shipping documents for LTL distribution and Direct Import. The role ensures efficient, cost-effective, timely delivery while maintaining quality and compliance standards. It also covers logistics, direct import order management, e-commerce and retail channel operations, and inventory and demand planning.

Requirements

• Authorized to work in the United States.
• Bachelor’s degree in Supply Chain Management, Business, or a related field.
• Intermediate experience with software such as Microsoft Excel.
• Proficiency in ERP systems such as SAP.
• Strong analytical and problem-solving skills.
• Excellent communication and comprehensive skills.
• Bilingual in English and Korean.

Nice To Haves

• Minimum 1–3 years of experience in logistics, supply chain, or operations management.
• Familiarity with SAP systems.
• Strong sense of responsibility and willingness to learn.
• Interest in automotive or automotive parts.

Responsibilities

• Coordinate with the 3PL warehouse to ensure orders ship to customers and distribution centers on time.
• Oversee order fulfillment activities in SAP, from order entry through delivery and billing.
• Resolve backorders when replenishment stock arrives, ensuring timely release, accurate system updates, and proactive customer communication.
• Analyze operational data and performance metrics to identify discrepancies, trends, and opportunities for process improvement.
• Manage transportation, rates, and performance with 3PLs.
• Define and manage Incoterms, including EXW, FOB, CIF, and DDP, and ensure contract clarity.
• Prepare and verify shipping documentation, including commercial invoices, packing lists, bills of lading or air waybills, certificates of origin, export declarations, HS codes, and relevant permits.
• Ensure customs compliance, duty and tax accuracy, and coordination with brokers.
• Track shipments and proactively manage delays, demurrage, detention, and exceptions.
• Lead freight damage and loss claims and recover costs from carriers or insurers.
• Maintain EDI/API integrations for shipment tracking and Advanced Shipping Notices where applicable.
• Process AutoZone orders, shipments, billing, and returns in SAP.
• Share daily inventory availability with AutoZone and monitor order fulfillment to ensure shipment within 48 hours.
• Maintain inventory levels against safety stock targets to support on-time shipments.
• Manage inventory control processes and investigate discrepancies to maintain data and inventory integrity.

Benefits

• 401(k)
• Health insurance
• Paid time off
• Performance-based bonus
• Competitive salary
• Dental insurance
• 10 days of PTO per year
• 40 hours of sick leave per year
• Five paid holidays between Christmas and New Year’s Day
• Medical, dental, and vision insurance
• $50 per month phone bill support

What This Job Offers

• Job Type: Full-time
• Career Level: Manager