Operation Manager

Waste Management, Inc. (WM)•Pompano Beach, FL

About The Position

The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and managing the performance of drivers and helpers. The role establishes and maintains positive relationships with frontline employees and spends most of the day in the field with them. It leads and supports field-based driver teams, oversees daily transportation operations, conducts route observations and ride-alongs, and promotes a safety-first culture. The role also supports daily performance, employee career development, regulatory compliance, incident investigations, route documentation review, and resolution of safety issues at customer sites.

Requirements

Associate's degree (accredited), or a high school diploma (accredited) and two years of relevant work experience.
At least 18 years of age.
Legally eligible to work in the country where the position is located.
Valid driver's license upon hire.
Background in DOT regulations and transportation logistics.
Strong leadership skills and ability to build relationships and engage with the team.
Passion for coaching, mentoring, and developing drivers.

Nice To Haves

In-depth knowledge of DOT compliance.
Proven success in managing driver teams.
Excellent coaching and mentoring abilities.
Successful completion of the WM Operations Manager Trainee program.

Responsibilities

Provide new frontline employees with the tools, instruction, and feedback needed to perform their daily duties successfully.
Meet daily with new frontline employees to ensure consistent onboarding communication and support.
Provide timely and consistent touchpoints with frontline employees.
Regularly review best practices to enhance daily performance.
Understand and support frontline employees’ career goals and progress.
Identify improvement opportunities and collaborate with frontline employees to support continued success.
Practice coaching conversations and seek feedback on them.
Lead by example and ensure safety practices are paramount with each employee.
Teach and develop employees’ understanding of the WM Way.
Conduct root cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
Document and maintain records required by regulatory agencies, including the Department of Transportation.
Review and audit route-operation documentation daily, such as DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Oversee daily transportation operations and conduct route observations and ride-alongs.
Build relationships with and engage driver teams.