Operation Manager

WM•Pompano Beach, FL

About The Position

The Operations Manager / Transportation Manager leads and supports field-based driver teams, oversees daily transportation operations, and promotes a safety-first culture. The role is responsible for onboarding, developing, coaching, mentoring, and managing the performance of drivers and helpers. It establishes positive relationships with frontline employees and spends most of the day in the field supporting them. The position combines office and plant/field work, including route observations and ride-alongs, employee coaching, safety investigations, and review of operational documentation. The manager also visits customer sites to assess and resolve safety issues and identify service alternatives where appropriate.

Requirements

Associate’s degree (accredited), or a high school diploma (accredited) and two years of relevant work experience.
At least 18 years of age.
Legally eligible to work in the country where the position is located.
Valid driver’s license upon hire.
Solid background in DOT regulations and transportation logistics.
Strong leadership skills and the ability to build relationships and engage with the team.
Passion for coaching, mentoring, and developing drivers.

Nice To Haves

Successful completion of the WM Operations Manager Trainee program.
In-depth knowledge of DOT compliance.
Proven success managing driver teams.
Excellent coaching and mentoring abilities.

Responsibilities

Provide new frontline employees with the tools, instruction, and feedback needed to perform their daily duties successfully.
Meet daily with new frontline employees to support onboarding and maintain consistent communication.
Provide timely, consistent touchpoints with frontline employees and review best practices to improve daily performance.
Understand and support frontline employees’ career goals.
Identify improvement opportunities and collaborate with frontline employees to support continued success.
Practice coaching conversations and seek feedback on coaching effectiveness.
Lead by example and ensure safety practices are prioritized; teach employees about the WM Way.
Conduct root-cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
Document and maintain records required by regulatory agencies, including the Department of Transportation.
Review and audit route-operations documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
Visit customers and customer sites to evaluate and resolve safety issues and consider service alternatives.
Oversee daily transportation operations, including route observations and ride-alongs.