Asst Store Mgr - Operation

Williams-Sonoma • St Louis, MO

1d

About The Position

The Assistant Manager, OMNI Operations drives incremental sales and profitability through effective management of in-store order fulfillment across Omni channels. The role supports the management team in achieving goals by providing world-class service, serving as a role model for building guest relationships, and maintaining store supervision to ensure appropriate staffing coverage throughout the store.

Requirements

• Excellent communication, organization, and leadership skills.
• Superior critical thinking skills to identify challenges creatively and develop timely action plans.
• Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
• Ability to independently lead oneself and others to achieve results.
• Two to three years of previous retail sales experience or management experience in a customer-service-related field.
• Ability to remain mobile on the sales floor for extended periods.
• Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
• Full-time associates are expected to have open availability to meet business needs.

Nice To Haves

• Omni channel fulfillment experience.

Responsibilities

• Lead customer fulfillment across all channels, using services such as order pickup, outgoing shipment, unpaid hold management, home delivery, and installation.
• Identify, execute, and maintain shipping-in and shipping-out lanes in the stockroom, using additional pop-up tables, carts, or baker’s racks as needed.
• Ensure effective stockroom organization and supplies to support salesfloor replenishment and Omni fulfillment while maximizing efficiency, safety, and productivity.
• Perform regular audits and daily reconciliations, including UPS, DIAR, and Markdown Audit Report, and establish daily practices to reduce shrink from lost cartons, mis-picks, MOS, returns, and RTVs.
• Champion safety best practices and maintain and execute safety binder requirements, including hosting monthly safety meetings, ensuring equipment and resources are in working condition, and confirming associates complete ladder safety training.
• Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.

Benefits

• Discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
• Cross-brand and cross-functional career opportunities.
• Online learning opportunities through brand-specific resources and WSI University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed