Asst Store Mgr - Operation

Williams-Sonoma • Frontenac, MO

2d

About The Position

The Assistant Manager, OMNI Operations drives incremental sales and ensures profitability through effective management of in-store order fulfillment across Omni channels. The role supports the management team in achieving goals by providing world-class service, serving as a role model for building relationships with guests, and maintaining a store presence to ensure appropriate staffing coverage in all areas.

The position leads customer fulfillment across channels, maintains shipping lanes and stockroom organization, completes operational audits and reconciliations, and champions safety practices. It also helps create a positive environment where associates are treated fairly and with dignity in accordance with the company’s People-First Philosophy. Full-time associates are expected to have open availability to meet business needs.

Requirements

• Excellent communication, organization, and leadership skills.
• Superior critical-thinking skills, including the ability to identify challenges and develop timely action plans.
• Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
• Ability to independently lead oneself and others to achieve results.
• Two to three years of previous retail sales experience or management experience in a customer-service-related field.
• Ability to remain mobile on the sales floor for extended periods.
• Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
• Full-time associates must have open availability to meet business needs.

Nice To Haves

• Omni channel fulfillment experience.

Responsibilities

• Lead customer fulfillment across channels, including order pickup, outgoing shipment, unpaid hold management, home delivery, and installation.
• Identify, execute, and maintain shipping-in and shipping-out lanes in the stockroom, using pop-up tables, carts, or baker’s racks as needed.
• Ensure effective stockroom organization and adequate supplies to support efficiency, safety, productivity, salesfloor replenishment, and Omni fulfillment.
• Perform regular audits and daily reconciliations, including UPS, DIAR, and Markdown Audit Report, and establish daily practices to reduce shrink from lost cartons, mis-picks, MOS, returns, and RTVs.
• Champion safety best practices and maintain and execute safety binder requirements, including hosting monthly safety meetings, ensuring tools and resources are in working condition, and ensuring associates complete ladder safety training.
• Create and ensure a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
• Support the management team in achieving goals through world-class service and store supervision that ensures appropriate staff coverage.

Benefits

• Employee discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
• Cross-brand and cross-functional career opportunities.
• Online learning opportunities through brand-specific resources and WSI University.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed