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Client Onboarding Implementation Manager Associate
JPMorganChase • Tampa, FL1d
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Client Onboarding Implementation Manager Associate
JPMorganChase•Tampa, FL
About The Position
As a Client Onboarding Implementation Associate at JPMorgan Chase, you will lead and execute strategic initiatives supporting client onboarding, helping new and existing clients transition to the Chase banking platform. You will apply project management and onboarding expertise to resolve issues, make informed decisions, and ensure compliance with technical standards and policies. The role calls for influencing and persuading others, managing conflicts, and building trust and collaboration with clients and colleagues. You will also identify opportunities to improve the operating platform using innovation and design thinking, and organize the team's day-to-day work in line with established procedures and organizational policy. Some travel is required (10%) to visit clients and internal partners. This role is not eligible for employer immigration sponsorship. Final job grade and officer title will be determined at the time of offer and may differ from this posting.
Requirements
- At least 1 year of experience managing and executing strategic initiatives in a professional field.
- Proven ability to lead client onboarding processes, particularly transitions to new banking platforms.
- Demonstrated proficiency in conflict management and a track record of resolving conflicts and fostering collaboration in a professional setting.
- Experience driving continuous improvement in operating platforms using innovation and design thinking techniques.
- Data and technology literacy, with willingness to understand and implement new and emerging technologies that affect the business.
Nice To Haves
- Presentation skills to communicate onboarding procedures and updates clearly to clients and stakeholders.
- Experience overseeing project management activities to ensure timely and successful client onboarding.
- Anti-fraud awareness to help safeguard the onboarding process.
- Ability to foster digital literacy within a team.
- Knowledge of cybersecurity measures to protect client data during onboarding.
- Developing experience with AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or improve accuracy in operational processes.
Responsibilities
- Lead strategic client onboarding initiatives and ensure smooth transitions for new and existing clients to the Chase banking platform.
- Analyze and resolve complex client onboarding issues while ensuring compliance with technical standards and policies.
- Manage conflicts, foster collaboration, and develop trust with clients and team members.
- Drive continuous improvement of the operating platform using innovation and design thinking techniques.
- Plan and organize the team's day-to-day work and ensure progress follows professional procedures and organizational policy.
- Communicate onboarding procedures and updates to clients and stakeholders.
- Oversee project management activities to support timely and successful client onboarding.
- Maintain anti-fraud awareness and implement cybersecurity measures to protect client data during onboarding.
- Foster digital literacy within the team and use technology in the onboarding process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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Common questions about Onboarding Manager careers and jobs.
Based on current job postings on Teal, the average Onboarding Manager salary in the US is approximately $98,000 per year, with a typical range of $55,000 to $165,000.
