Onboarding and Coaching Manager

Blink Health•Pittsburgh, MO

2d•Onsite

About The Position

Blink Health is a healthcare technology company whose products make prescriptions more accessible and affordable. The Patient Services Operations team is seeking an Onboarding Manager for its Training team. This coach-first role combines new-hire support with people leadership, guiding new hourly team members through their first weeks at BlinkRx and helping them build confidence, connect with the company’s culture, and prepare to succeed on their permanent teams. The role is the first leadership contact many new hires encounter and is responsible for shaping their initial experience. The manager partners with Talent Acquisition, Workplace Services, Operations, and Training to provide a consistent and supportive onboarding experience, using data to understand what helps new hires thrive. The position is fully onsite in Pittsburgh, Pennsylvania, or St. Louis, Missouri.

Requirements

5 or more years of leadership experience in a fast-paced environment.
Demonstrated experience managing people through the full performance lifecycle, including coaching, formal reviews, and corrective action.
Strong understanding of HR policies and ability to handle employee issues with empathy and professionalism.
Demonstrated desire to coach, develop, and support employees.
Strong leadership skills, including the ability to provide critical, timely feedback and coaching to team members and business partners.
Ability to use data to make important decisions independently.
Strong problem-solving skills, particularly with ambiguous information.
Attention to detail, precision, and strong organizational skills.
Confident, patient, respectful, and clear communication.

Nice To Haves

Experience in healthcare, pharmacy operations, or a similarly regulated, high-volume contact center environment.

Responsibilities

Serve as the dedicated leader and point of contact for new hourly hires from their first day through their transition to their permanent team.
Coach and develop new hires, helping them build the skills, confidence, and habits that support long-term success.
Introduce new hires to Blink's culture, values, expectations, and the impact of their work on patients.
Be an accessible resource for questions, concerns, and support during new hires' early careers.
Address attendance, performance, and conduct concerns through supportive coaching, and partner with HR and Employee Relations on formal policy matters.
Partner with Trainers to create a positive, engaging learning environment.
Build relationships with receiving managers to ensure a smooth transition from Training to Operations.
Track and analyze new-hire engagement, performance, and attrition during the first 90 days to identify what helps people succeed and where they need support.
Share insights across Talent Acquisition, Training, and Operations, and recommend improvements to hiring profiles, onboarding, and training programs.
Foster a welcoming, supportive, and accountable environment that helps new hires build lasting careers.

Benefits

Medical, dental, and vision coverage starting on day one.
401(k) with Traditional and Roth options.
Paid sick and vacation time.
Holidays off.
Paid parental leave: 12 weeks for birthing parents and 4 weeks for non-birthing parents, including adoption and foster placement.
Short-term and long-term disability coverage at no cost.
Life insurance.
Commuter FSA for pre-tax transit and parking savings.
Free onsite parking at all pharmacy locations.
Employee Assistance Program with counseling, life and wellness coaching, legal and financial advice, and more.
Daily snack and drink stipend at all pharmacy locations.