Onboarding Manager

Mangomint•Remote,

7d•$75,000 - $75,000

About The Position

Mangomint is a software platform used by salons, spas, and beauty professionals to manage bookings, payments, client communication, staff operations, marketing, and business performance. The company is seeking an Onboarding Manager to guide beauty and wellness business owners through their software transition and serve as their accountability partner during a 2–3 week implementation period. The manager owns a pipeline of 30–35 new accounts monthly and contributes directly to customer activation and business success. The Onboarding Manager guides customers through adoption by managing onboarding journeys, documenting goals, providing product training through virtual meetings, and configuring accounts for rollout. The role uses industry knowledge to advise customers, prioritizes accounts with clear activation potential, connects product features and payment processing to business goals, and creates tailored onboarding plans. The manager also works with engineering, product, sales, and marketing to improve the onboarding experience and address customer feedback.

Requirements

At least 3 years of experience in a customer-facing role such as onboarding, implementation, customer success, account management, or consultative sales.
Comfort working in a metrics-driven environment and owning outcomes tied to activation, adoption, and customer success.
Ability to manage multiple onboarding projects simultaneously and keep timelines, follow-ups, and internal coordination on track.
Strong written and verbal communication skills, including setting expectations, navigating difficult conversations, and building trusted customer relationships.
Proactive, solutions-oriented approach with strong problem-solving skills and a high level of ownership and accountability.
Comfort with Salesforce, Slack, text messaging, video calls, and multiple communication platforms.
Ability to learn new software and teach complex concepts to business owners.

Nice To Haves

Prior experience in the beauty or wellness industry, or experience supporting service-based small businesses, is strongly preferred.
Central, Mountain, or Pacific time zone is ideal.

Responsibilities

Manage customer onboarding journeys, document goals, provide product training through virtual meetings, and configure accounts for rollout.
Guide beauty and wellness business owners through their software transition during a 2–3 week implementation period and serve as their accountability partner.
Own a pipeline of 30–35 new accounts monthly.
Use beauty and wellness industry knowledge to provide relevant guidance and build credibility with business owners.
Prioritize accounts showing clear activation potential and focus effort on customers with high engagement.
Connect Mangomint features and Payment Processing to customer pain points and business goals.
Create tailored onboarding plans that prioritize the most valuable features first.
Coordinate multiple customer onboarding projects, maintaining timelines, follow-ups, and internal coordination.
Collaborate with engineering, product, sales, and marketing to improve onboarding and address customer feedback.