Onboarding Project Manager

Remarcable, Inc. • Omaha, NE

3d • $70,000 - $85,000 • Onsite

About The Position

As an Onboarding Project Manager at Remarcable, you will guide new customers through their first experience with the platform and help them achieve a smooth, confident, and successful start. You will help customers realize value quickly through setup guidance, training, and support, then transition them to the Customer Success team prepared to succeed. This role serves as a bridge between Remarcable’s product and customers’ real-world outcomes.

The position is based in Omaha, Nebraska, and is an in-office, full-time, exempt role. Remarcable describes itself as a fast-growing company transforming construction through a cloud-based platform that helps electrical contractors and distributors streamline purchasing and tool management.

Requirements

• At least 2 years of project management experience, or at least 4 years of experience in customer onboarding, implementation, training, or account management.
• Excellent communication and presentation skills, including comfort leading individual and group customer sessions.
• Strong project management and organizational skills, with the ability to manage multiple onboardings while maintaining attention to detail.
• Technical aptitude and the ability to learn new tools and help others use them.
• A collaborative, customer-first mindset and a passion for helping people succeed.

Nice To Haves

• B2B SaaS experience.
• Experience or familiarity with the construction industry, including electrical, mechanical, or general contracting, or with construction technology.

Responsibilities

• Lead new customers through platform setup and configuration, ensuring a smooth and timely implementation.
• Deliver product demonstrations, onboarding calls, and group webinars that teach best practices and help customers achieve quick wins.
• Develop and maintain onboarding materials, training guides, and self-service documentation.
• Serve as the primary customer contact during onboarding, answering questions, resolving setup issues, and providing support.
• Coordinate with Sales to ensure a seamless handoff and partner with Customer Success to transition accounts after onboarding.
• Collect feedback from new customers to improve the onboarding experience and inform product enhancements.

Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, life insurance, short-term disability, and long-term disability.
• 401(k) with company match.
• Two weeks of paid time off in the first year.
• Company holidays.
• Opportunity to contribute to a rapidly scaling startup and shape the customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed