Client Onboarding Project Manager II

Quantum Health, Inc. • Dublin, OH

6d

About The Position

The Client Onboarding Project Manager leads the implementation and onboarding process for an assigned portfolio of new clients after contracts are executed. The role builds and maintains working relationships with clients, third-party vendors, and external subject-matter experts, and coordinates cross-functional workstreams to support smooth, timely launches. It collaborates with Sales, Business Intelligence, Information Technology, Client Engagement/Account Management, and operations teams to provide client and consultant support through go-live.

The position develops individualized project plans, coordinates onboarding deliverables and milestones, and works with technical and data resources to ensure client programs are appropriately built, supported, and measured. It also manages onboarding issues and other Enterprise Project Management Office projects as assigned.

Requirements

• Bachelor's degree required.
• Prior project management experience required.
• Prior account management experience required.
• Experience managing multiple competing large-format projects in a flexible, changing environment, with the ability to prioritize deliverables and delegate appropriately.
• Collaborative approach and comfort working in cross-functional teams and facilitating issue resolution.
• Excellent verbal communication and presentation skills, including executive presence and comfort presenting strategic, data-driven content to decision makers and subject-matter experts in person and virtually.
• Strong administrative and technical skills; proficiency using a PC, Microsoft Office (Outlook, Word, Excel, and PowerPoint), Teams, Zoom, and telephones.
• Trustworthy and accountable behavior, including the ability to view and maintain confidential information daily.
• Must be legally authorized to work in the United States on a permanent and ongoing future basis without sponsorship.

Nice To Haves

• Healthcare or insurance industry implementation project experience preferred.

Responsibilities

• Develop individualized project plans to meet go-live deadlines and lead the overall client onboarding workstream with clients, consultants, vendor partners, and internal subject-matter experts.
• Oversee, communicate, and complete onboarding deliverables, project milestones, and associated deadlines.
• Collaborate with technical and data resources to ensure client programs are technologically built, supported, and measured in a scalable way.
• Build relationships with client resources and subject-matter experts, facilitate timely and quality project execution, and hold resources accountable to project plans.
• Evaluate, address, or escalate client onboarding issues to ensure timely resolution.
• Manage multiple priority projects from the Enterprise Project Management Office as assigned by leadership.
• Perform other duties as assigned.

Benefits

• Competitive compensation, incentive plans, and employee referral bonuses.
• Medical, dental, and vision coverage, including healthcare navigation services.
• Life insurance, legal and identity protection, adoption assistance, EAP, and Teladoc services.
• 401(k) plan with up to 4% employer match and full vesting on day one.
• Paid time off, seven paid holidays, parental leave, volunteer days, and paid sabbaticals.
• Tuition reimbursement up to $5,250 annually, certification and continuing education reimbursement, discounted higher education partnerships, paid trainings, and leadership development.
• Modern workplace with casual dress code, open floor plans, full-service dining, free snacks and drinks, a complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary, and dry-cleaning services.
• Deeply subsidized medical, dental, and vision insurance for employees and their families.
• Unlimited PTO/vacation.
• 401(k) with match.
• Paid maternity and paternity leave.
• Remote-friendly work environment.
• Growth opportunities.
• Positive, collaborative, and diverse culture.
• Social events onsite and remotely.
• Free, unlimited access to the text-first platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level