Client Onboarding Project Manager II

Quantum Health, Inc. • Dublin, OH

3d

About The Position

The Client Onboarding Project Manager leads the implementation and onboarding process for an assigned portfolio of new Quantum Health clients after contract execution. The role builds and maintains working relationships with clients, third-party vendors, and external subject-matter experts, and coordinates cross-functional workstreams to support a smooth, timely launch. The position works with Sales, Business Intelligence, Information Technology, Client Engagement/Account Management, and POD operations teams to provide appropriate client and consultant support through go-live.

The role develops individualized project plans, coordinates deliverables and milestones, supports scalable technology and data solutions, and addresses or escalates issues. It may also manage multiple priority projects assigned by leadership through the Enterprise Project Management Office (EPMO).

Requirements

• Bachelor's degree required.
• Prior project management and account management experience required.
• Proven ability to manage multiple competing, large-format projects in a flexible or changing environment, prioritize deliverables, and delegate appropriately.
• Collaborative approach and comfort working in cross-functional teams and facilitating issue resolution to meet client and internal staff expectations.
• Excellent verbal communication and presentation skills, with strong executive presence and comfort presenting strategic, data-driven content to decision makers and subject-matter experts, in person and virtually.
• Strong administrative and technical skills, including efficient use of a PC, Microsoft Office (Outlook, Word, Excel, and PowerPoint), Teams, Zoom, and telephones.
• Trustworthy and accountable conduct, including the ability to view and maintain confidential information daily.
• Must be legally authorized to work in the United States permanently and on an ongoing basis without sponsorship.

Nice To Haves

• Healthcare or insurance industry implementation project experience preferred.

Responsibilities

• Develop individualized project plans to meet go-live deadlines and coordinate the onboarding workstream with clients, consultants, vendor partners, and internal subject-matter experts.
• Oversee, communicate, and complete onboarding deliverables, project milestones, and associated deadlines.
• Collaborate with technical and data teams to ensure client programs are appropriately built, supported, and measured in a scalable way.
• Build relationships with client resources and external subject-matter experts to facilitate timely, quality project execution and hold them accountable to project plans.
• Evaluate, address, and escalate client onboarding issues to ensure timely resolution.
• Manage multiple priority projects assigned by leadership through the Enterprise Project Management Office (EPMO).
• Perform other duties as assigned.

Benefits

• Competitive base pay and incentive compensation/plans.
• Employee referral bonuses.
• Health, vision, and dental coverage.
• Life insurance.
• Legal and identity protection.
• Adoption assistance.
• Employee Assistance Program (EAP).
• Teladoc services.
• 401(k) plan with up to 4% employer match and full vesting on day one.
• Paid time off (PTO).
• Seven paid holidays.
• Parental leave.
• Volunteer days.
• Paid sabbaticals.
• Tuition reimbursement up to $5,250 annually.
• Certification and continuing education reimbursement.
• Discounted higher education partnerships.
• Paid trainings and leadership development.
• Casual dress code.
• Full-service dining, free snacks and drinks.
• Complimentary 24/7 fitness center with group classes.
• Outdoor walking paths.
• Game room, notary, and dry-cleaning services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level