Onboarding Manager

Sequence • New York, NY

2d

About The Position

Sequence (now Intuit) is looking for an Onboarding Manager / Product Specialist to lead customers through their product and implementation journey. Working closely with Product, GTM, and Engineering, this person will help build and scale the customer onboarding playbook and establish a world-class implementation function. The role involves developing and executing strategies for important external partners and shaping the function as the company grows its revenue automation platform with Intuit’s backing.

This is a hands-on position in a small, fast-moving, early-stage environment. The successful candidate will work directly with customers, manage multiple implementations with varying requirements, and provide customer feedback to Product and Engineering. The role suits someone comfortable with uncertainty, rapid iteration, and taking ownership beyond a narrowly defined remit.

Requirements

• At least 2 years of experience in a technical or analytical role, such as implementation management, solutions engineering, product, or data analysis, within a high-growth environment; alternatively, a technical background such as a STEM degree, experience with highly analytical products or teams, or demonstrated technical side projects.
• Strong communication skills and attention to detail.
• Ability to communicate and build relationships with technical and non-technical stakeholders.
• Comfort taking ownership of problems and moving quickly to deliver customer value.
• Comfort working hands-on with customers, managing multiple fast-paced projects, and navigating uncertainty and a lack of established structure.

Responsibilities

• Manage the customer implementation lifecycle from signature to go-live.
• Translate complex customer pricing models into the Sequence data model.
• Provide customers with expert guidance and support to accelerate onboarding and optimize their use of the Sequence platform.
• Share product feedback with Product and Engineering teams based on frontline customer work.
• Build the onboarding playbook and scale the onboarding and product specialist team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed