Onboarding and Coaching Manager

Blink Health•St. Louis, MO

3d•Onsite

About The Position

Blink Health is seeking an Onboarding Manager to join its Training team within Patient Services Operations. This coach-first people leadership role guides new hourly team members through their first weeks at BlinkRx, helping them build confidence, connect with the company’s culture, and develop into successful team members. The role is often the first leadership experience new hires have at BlinkRx and helps shape their experience from day one. The manager partners with Talent Acquisition, Workplace Services, Trainers, Human Resources, Employee Relations, and Operations to provide a consistent and supportive onboarding experience. The position combines coaching and employee support with accountability, policy awareness, and data-informed improvements to hiring, onboarding, and training. It is fully onsite in Pittsburgh, Pennsylvania, and St. Louis, Missouri.

Requirements

At least 5 years of leadership experience in a fast-paced environment.
Demonstrated experience managing people through the full performance lifecycle, including coaching, formal reviews, and corrective action.
Strong understanding of HR policies and ability to handle employee issues with empathy and professionalism.
Demonstrated desire to coach, develop, and support employees.
Strong leadership skills, including the ability to provide critical and timely feedback and coaching to team members and business partners.
Ability to use data to make important decisions independently.
Strong problem-solving skills, especially when working with ambiguous information.
Attention to detail, precision, and organization.
Confident, patient, respectful, and clear communication.

Nice To Haves

Experience in healthcare, pharmacy operations, or a similarly regulated, high-volume contact center environment.

Responsibilities

Serve as the dedicated leader and point of contact for new hourly hires from their first day through their transition to their permanent team.
Coach and develop new hires, helping them build the skills, confidence, and habits that support long-term success.
Introduce new hires to Blink’s culture, values, expectations, and the impact of their work on patients.
Provide an approachable resource for new hires’ questions, concerns, and support needs as they begin their careers.
Address attendance, performance, and conduct concerns through supportive coaching; partner with HR and Employee Relations on formal policy matters fairly and consistently.
Partner with Trainers to create a positive, engaging learning environment.
Support a smooth transition from Training to Operations by building relationships with receiving managers.
Track and analyze new-hire engagement, performance, and attrition during the first 90 days to identify success factors and areas where new hires need more support.
Share insights across Talent Acquisition, Training, and Operations and recommend improvements to hiring profiles, onboarding, and training programs.
Foster a welcoming, supportive, and accountable environment that helps new hires build lasting careers at Blink.

Benefits

Medical, dental, and vision coverage starting on day one.
401(k) with Traditional and Roth options.
Paid sick and vacation time.
Holidays off.
12 weeks of paid parental leave for birthing parents and 4 weeks for non-birthing parents, including adoption and foster placement.
Short-term and long-term disability coverage at no cost.
Life insurance.
Commuter FSA for pre-tax transit and parking savings.
Free onsite parking at all pharmacy locations.
Employee Assistance Program with counseling, life and wellness coaching, legal and financial advice, and more.
Daily snack and drink stipend at all pharmacy locations.