Senior Onboarding Customer Success Manager

Ping Identity•Denver, CO

23h•$87,000 - $116,000

About The Position

As an Onboarding Senior Customer Success Manager, you will help lead customers into their Ping Identity journey and ensure successful deployment and value realization. You will engage with customers before the sale to support a seamless transition from the pre-sales experience to post-deployment support, then transition the customer to a Customer Success Manager. You will manage deployment strategy and the full deployment lifecycle for a range of customers, coordinating internal teams, customer stakeholders, and potentially third parties to deliver agreed business outcomes on schedule. The role involves managing project goals, issues, risks, decisions, action items, communications, and client expectations while understanding customer environments and constraints. You will collaborate across sales, product, support, cloud services, product management, and engineering, and engage with stakeholders ranging from C-level executives to project-level technical resources. The position may require travel to client locations to deliver professional services, at less than 25%.

Requirements

Deep expertise leading delivery of enterprise-level customer deployment projects.
Experience managing technical projects with customer and vendor members and stakeholders.
Understanding of Ping Identity’s value proposition.
Ability to present to C-level executives, including CIOs, CEOs, CTOs, and CISOs, as well as technical subject matter experts.
Understanding of technology principles and services, including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.
Knowledge of project management best practices for large, complex projects, including enterprise cloud migration or cloud deployment projects.
Ability to lead individuals, teams, or multiple groups.
Outstanding written and verbal communication skills with team members and audiences at all levels.
A ‘Player Coach’ mindset, managing the customer and doing what is required to achieve success.
Excellent people management skills, including the ability to influence, negotiate, and achieve results.
Proven expertise managing conflicting priorities and escalations under pressure.
Willingness to travel to client locations when needed; travel is less than 25%.

Responsibilities

Manage deployment strategies for a variety of customers.
Plan, organize, and manage all phases of the deployment lifecycle to ensure successful, on-schedule delivery.
Participate in managing project goals and drive teams toward customers’ business outcomes by managing issues, risks, decisions, and action items.
Collaborate with sales, product, support, and other teams to find solutions for customer needs and ensure successful delivery of objectives.
Collaborate with customer and internal stakeholders, including senior leaders and project-level resources such as cloud service consultants, product management, and engineering.
Challenge, recommend, and redirect teams, and manage client expectations during engagements.
Analyze project goals, develop plans to achieve them, and drive project team members, customer stakeholders and subject matter experts, and potentially third parties toward those goals while accounting for the client environment and execution limitations.
Plan and oversee the preparation and dissemination of project communications.
Travel to client locations to deliver professional services when needed (less than 25%).