Noc Analyst Jobs

About The Position

Requirements

• At least 2 years of experience in a NOC environment or similar.
• Experience working with SolarWinds.
• Hands-on configuration and troubleshooting experience with routers, switches, firewalls, multiplexers, or other networking devices.
• Solid understanding of the OSI or TCP/IP model.
• Good understanding of and experience with most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP.
• Basic analysis and design skills, including gathering data on system issues and diagnosing server, voice, or network alerts, events, or issues.
• Basic knowledge of current technologies, tools, applications, and vendors, and an understanding of common information architecture frameworks.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Availability to work any shift, including holidays, in a 24×7×365 environment.

Nice To Haves

• Professional technical certifications in infrastructure solutions, or the ability to demonstrate equivalent knowledge.

Responsibilities

• Proactively monitor IT infrastructure and ensure rapid responses to alerts.
• Troubleshoot and diagnose issues, help mitigate them, and coordinate resolution with company workgroups, internal and external technical service providers, and business partners.
• Track, maintain, and escalate incidents and requests using a ticketing system.
• Act as the technical liaison between other IT groups and the technology resource center.
• Coordinate with internal and external technical support staff, vendors, and carriers to resolve issues involving hardware, software, peripherals, and voice and data circuits within Service Level Agreements.
• Prioritize actions across concurrent events identified through alerts, monitoring, or direct contact.
• Coordinate planned outages and maintenance work with technical service providers through the Incident Management process.
• Provide limited after-hours support for Service Desk rollover calls according to shift.