NOC Analyst

Pomeroy • Henderson, NV

1d

About The Position

The NOC Analyst provides computer operations incident and problem resolution in a multi-platform, corporate 24x7 NOC environment. The role performs front-line event management and first- and second-level troubleshooting and diagnosis for business-critical information technology infrastructure, applications, servers, peripherals, and telecommunications.

Requirements

• At least 2 years of experience in a NOC environment or similar.
• Experience working with SolarWinds.
• Hands-on configuration and troubleshooting experience with routers, switches, firewalls, multiplexers, or other networking devices.
• Solid understanding of the OSI or TCP/IP model.
• Good understanding of and experience with most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP.
• Basic analysis and design skills, including gathering data on system issues and diagnosing server, voice, or network alerts, events, or issues.
• Basic knowledge of current technologies, tools, applications, and vendors, and understanding of common information architecture frameworks.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Availability to work any shift, including holidays, in a 24x7x365 work environment.

Nice To Haves

• Professional technical certifications in infrastructure solutions, or the ability to demonstrate equivalent knowledge.

Responsibilities

• Proactively monitor IT infrastructure and ensure rapid, high-quality responses to alerts.
• Use troubleshooting and technical skills to diagnose and mitigate issues, coordinating with company workgroups, technical service providers, and business partners to resolve incidents.
• Use a ticketing system to track, maintain, and escalate incidents and requests.
• Serve as a technical liaison between other information technology groups and the technology resource center.
• Work with internal and external technical support staff, including vendors and carriers, on affected hardware, software, peripherals, and voice and data circuits to resolve incidents within Service Level Agreements (SLAs).
• Prioritize actions for concurrent events identified through automated alerts, monitoring, or direct contact from company workgroups, service providers, or business partners.
• Coordinate planned outages and maintenance with internal and external technical service providers as part of the Incident Management process.
• Provide limited after-hours support for Service Desk rollover calls according to shift.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed