NOC Analyst

Pomeroy Technologies • Las Vegas, NV

1d

About The Position

The NOC Analyst provides computer operations incident and problem resolution in a multi-platform, corporate 24×7 Network Operations Center. The role performs front-line event management and first- and second-level troubleshooting and diagnosis for business-critical IT infrastructure, applications, servers, peripherals, and telecommunications.

The analyst monitors IT infrastructure, responds to alerts, diagnoses and mitigates issues, and coordinates incident resolution with company workgroups, technical service providers, and business partners. The role uses a ticketing system to track, maintain, and escalate incidents and requests, and serves as a technical liaison between IT groups and the technology resource center. The analyst also coordinates planned outages and maintenance with providers through the Incident Management process and provides limited after-hours support for Service Desk rollover calls according to shift.

Requirements

• At least 2 years of experience in a NOC environment or similar.
• Experience working with SolarWinds.
• Hands-on configuration and troubleshooting experience with routers, switches, firewalls, multiplexers, or other networking devices.
• Solid understanding of the OSI or TCP/IP model.
• Good understanding of and experience with most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP.
• Basic analysis and design skills, including gathering data on system issues and diagnosing server, voice, or network alerts, events, or issues.
• Basic knowledge of current technologies, tools, applications, and vendors, and an understanding of common information architecture frameworks.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Availability to work any shift, including holidays, in a 24×7×365 environment.

Nice To Haves

• Professional technical certifications in infrastructure solutions, or the ability to demonstrate equivalent knowledge.

Responsibilities

• Proactively monitor IT infrastructure and ensure rapid responses to alerts.
• Troubleshoot and diagnose issues, help mitigate them, and coordinate resolution with company workgroups, internal and external technical service providers, and business partners.
• Track, maintain, and escalate incidents and requests using a ticketing system.
• Act as the technical liaison between other IT groups and the technology resource center.
• Coordinate with internal and external technical support staff, vendors, and carriers to resolve issues involving hardware, software, peripherals, and voice and data circuits within Service Level Agreements.
• Prioritize actions across concurrent events identified through alerts, monitoring, or direct contact.
• Coordinate planned outages and maintenance work with technical service providers through the Incident Management process.
• Provide limited after-hours support for Service Desk rollover calls according to shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed