NOC Analyst Tier I

Acuative • Strongsville, OH

7d

About The Position

The NOC Analyst Tier I is the first responder within a 24/7 Global Command Center. The role continuously monitors infrastructure, performs initial alert triage, and accurately documents incidents. It helps rapidly identify network, server, and application issues and follows standardized operating procedures (SOPs) to support timely escalation.

Requirements

• Basic understanding of networking concepts, including TCP/IP, the OSI model, DNS, and DHCP.
• Experience with common monitoring tools and ticketing systems.
• Familiarity with basic command-line navigation and service checking in Windows and/or Linux environments.
• Excellent verbal and written communication skills, with clarity and professionalism under pressure.
• Meticulous attention to detail in documentation and following sequential procedures.
• Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
• At least 1 year of professional experience in a NOC, Technical Help Desk, or operational support center environment.
• High School Diploma or GED required.

Nice To Haves

• CompTIA A+ or CompTIA Network+ certification is highly valued.

Responsibilities

• Proactively monitor NOC dashboards, network performance tools, and alerting systems for potential and active service impacts.
• Log alerts in the ticketing system and classify incidents by severity, affected component, and urgency.
• Perform basic diagnostics according to runbooks, including pings, traceroutes, device status checks, and service availability checks.
• Escalate complex or unresolved incidents promptly and accurately to NOC Analyst 2 or specialized engineering teams using established escalation paths.
• Send clear, concise status updates and notifications about low-impact events to internal stakeholders.
• Maintain current shift logs and provide feedback to improve runbooks and knowledge base articles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED