NOC Analyst Tier II

Acuative • Strongsville, OH

7d

About The Position

The NOC Analyst 2 serves as the primary escalation point for Tier 1 events, managing and resolving complex incidents across network, server, security, and cloud technologies. The role requires deep technical proficiency, strong incident management skills, and the ability to drive incidents to resolution while contributing to problem management activities. This is a second-shift role scheduled Tuesday through Saturday.

The position also provides technical guidance and training to NOC Analyst 1 staff. Acuative describes itself as an Equal Opportunity Employer committed to an inclusive workplace that values, respects, and supports people from all backgrounds.

Requirements

• Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
• At least 3 years of progressive experience in a NOC or high-level technical support role at Tier 2 or above.
• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• At least one major networking certification, such as CCNA, JNCIA, or FCP.
• Expert knowledge of routing protocols including OSPF and BGP, switching, firewall concepts, and VPN technologies.
• Strong understanding of security components and concepts.
• Solid understanding of ITIL principles, particularly Incident, Problem, and Change Management.
• Proficiency with network performance monitoring (NPM) and application performance monitoring (APM) tools.

Nice To Haves

• Basic scripting knowledge for task automation and data extraction is highly desirable.
• Bachelor’s degree preferred.
• ITIL v4 Foundation certification is highly desirable.

Responsibilities

• Conduct in-depth diagnostics and complex troubleshooting to identify root causes of critical and high-priority incidents, escalating to specialized engineering when necessary.
• Own critical incidents from detection through resolution, coordinate response efforts, and lead technical bridge calls with internal teams and external vendors.
• Perform initial root cause analysis on recurring incidents, identify patterns, and contribute potential solutions to reduce future service disruptions.
• Use advanced diagnostic tools, including packet capture tools such as Wireshark and advanced SNMP managers, for deep-level analysis.
• Review and validate upcoming infrastructure changes for potential operational impact and compliance with established change management procedures.
• Provide technical guidance and training to NOC Analyst 1 staff, supporting their development in diagnostic techniques.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree