NOC Analyst Tier I

Acuative • Strongsville, OH

7d

About The Position

The NOC Analyst Tier I is the first responder within a 24/7 Global Command Center. The role involves continuously monitoring infrastructure, initially triaging alerts, accurately documenting incidents, and following standardized operating procedures to help identify network, server, and application issues and ensure timely escalation.

Requirements

• Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
• At least 1 year of professional experience in a NOC, Technical Help Desk, or operational support center environment.
• High school diploma or GED.
• Basic understanding of networking concepts, including TCP/IP, the OSI model, DNS, and DHCP.
• Experience with common monitoring tools and ticketing systems.
• Familiarity with basic command-line navigation and service checking in Windows and/or Linux environments.
• Excellent verbal and written communication skills, with clarity and professionalism under pressure.
• Meticulous attention to detail in documentation and following sequential procedures.

Nice To Haves

• CompTIA A+ or CompTIA Network+ certification.

Responsibilities

• Monitor NOC dashboards, network performance tools, and alerting systems for potential and active service impacts.
• Log alerts in the ticketing system and classify incidents by severity, affected component, and urgency.
• Perform basic diagnostics defined in runbooks, including pings, traceroutes, device status checks, and service availability checks.
• Escalate complex or unresolved incidents to NOC Analyst 2 or specialized engineering teams through established escalation paths.
• Send clear status updates and notifications about low-impact events to internal stakeholders.
• Maintain shift logs and provide feedback to improve runbooks and knowledge base articles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED