NOC Analyst

Sirius XM Radio•Lewisville, TX

About The Position

The Network Operations Center (NOC) Analyst monitors large computer networks, server farms, systems, and applications from a central location. The analyst identifies and troubleshoots problems, responds to incidents, coordinates with Operations and IT teams, and tracks issues through resolution. The role leads incident notifications, cross-functional triage sessions, status updates to senior leadership, and communications with internal and external stakeholders during production incidents. The position includes 24x7 monitoring of system performance, communicating problems to teams and management, maintaining operational and escalation documentation, updating incident tickets and shift records, and performing scheduled maintenance. The analyst also identifies trends and anomalies, recommends improvements to monitoring and operational processes, and ensures complete handoffs between shifts. The role requires flexibility to work 12-hour shifts, which may include weekends and overnight shifts.

Requirements

Associate’s degree in Computer Science or related technical school education; equivalent experience may be considered in lieu of a degree.
0–2 years of related experience in a computer or network operations environment.
Experience in a Network Operations Center environment.
Experience updating and tracking technical issues in a ticketing system.
Basic systems and/or network engineering knowledge.
Proficiency with Windows and Linux.
Excellent communication skills.
Ability to multitask, with attention to detail, organizational skills, and time-management skills.
Ability to adapt to a rapidly changing environment.
Ability to work independently as a member of a team and lead by example.
Ability to work closely with IT personnel regarding operations issues.
Flexibility to work a variety of 12-hour shifts; weekend and overnight shifts may be required.
Must have the legal right to work in the U.S.

Responsibilities

Assist with maintaining NOC operational, escalation, and notification documentation.
Lead incident notifications, gather internal participants for triage sessions, and communicate with internal and external stakeholders.
Document steps taken to resolve incidents and communicate them to the incident team.
Coordinate problem escalations with the IT Support Center and keep operations staff and management informed of major errors.
Create and update incident tickets accurately and promptly using the ticketing system.
Ensure work is completed correctly, including required logs and preventative maintenance.
Monitor system, server, and application performance; record anomalies and recommend performance enhancements.
Identify trends in the monitoring system and recommend changes or improvements.
Recommend changes and enhancements that improve operational efficiency.
Communicate shift reviews thoroughly to the oncoming shift.
Maintain logs, records, and reports related to shift operations.
Perform scheduled maintenance activities.
Perform network password reset requests.