NOC Analyst

Cyber Advisors • Maple Grove, MN

7d

About The Position

Cyber Advisors, an IT managed services provider and cybersecurity business based in Maple Grove, Minnesota, is hiring an experienced NOC Analyst. This full-time position is hybrid or remote and based out of one of the company’s regional offices in Minnesota, Fargo, Salt Lake City, Schaumburg, Virginia, or North Carolina. The role provides primary alert response and remediation, initial triage, and basic troubleshooting for server, workstation, and network equipment. It also supports maintenance, system updates, and patch management, and keeps accurate troubleshooting and systems documentation.

Requirements

• Strong knowledge of TCP/IP and networking fundamentals.
• Strong knowledge of Windows and macOS operating systems and server management.
• Broad knowledge of hypervisor technologies such as VMware and Hyper-V.
• Broad knowledge of firewalls, switching, and routing.
• Broad knowledge of Windows Server, Active Directory, Exchange, DNS, and DHCP.
• Broad knowledge of Microsoft Office 365 administration.
• Dedication to customer satisfaction and getting work right the first time.
• Ability to explain complex technical concepts to non-technical audiences.
• Strong troubleshooting skills across diverse environments.
• Ability to identify process improvements, challenge conventional practices, adopt best practices, and pursue continuous self-improvement.
• Strong verbal and written communication skills, including presenting issues, alternatives, and recommendations clearly to all organizational levels.
• Strong technical documentation skills and ability to record key information in ticketing and knowledge base systems.
• Ability to understand internal customers’ business goals, objectives, strategies, and needs.
• Ability to manage and prioritize multiple tasks, targets, and deadlines; self-manage work time and follow effective work procedures.
• Passion for customer service and a long-standing curiosity and interest in technology.
• Ability to work with little or no supervision.
• High-quality, detail-oriented approach to work; well-developed organizational skills; reliability and punctuality.
• Ability to quickly learn new technologies and interest in building a long-term career.
• Associate’s degree in Information Technology or commensurate work experience.
• Beginner- to intermediate-level Microsoft certification, Fortinet FCP, or similar certification.
• At least 2 years of IT experience.

Nice To Haves

• MSP experience preferred.

Responsibilities

• Provide primary alert response and remediation, including initial triage and basic troubleshooting of server, workstation, and network equipment.
• Maintain detailed troubleshooting documentation so work performed is tracked accurately.
• Assist with routine maintenance, system updates, troubleshooting, and patch management to safeguard against vulnerabilities.
• Create and maintain documentation for system configurations, processes, and procedures.

Benefits

• Paid time off and 8 paid holidays.
• Employer-paid health and dental insurance for CA employees.
• Career advancement opportunities.
• 401(k) with employer matching.
• Paid time off to train for continuing education.
• Disability and life insurance.
• Employee and family events and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree