NOC Analyst

Nesco Resource • New Albany, OH

1d

About The Position

The Network Support Specialist is an IT-focused role under the direction of the Operations Manager. The position performs daily incident management, device monitoring, network troubleshooting, application support, and upgrade project implementation and deployment. It emphasizes monitoring and supporting core software and hardware applications and building strong working relationships with technical support teams.

The role supports store WAN infrastructure across 1,100 domestic and international stores and offices, along with store and corporate office network hardware, core applications, wireless networks, SAN, VoIP systems, and infrastructure at data centers, labs, storage facilities, and disaster recovery facilities. It also functions as a junior incident manager for high-priority incidents.

Requirements

• Preferred four-year degree in an IT-related field.
• Experience with Windows operating systems.
• Ability to communicate effectively with highly technical associates and executives.
• Ability to navigate technical issues and evaluate risk.
• Ability to lead and direct the work of others.

Nice To Haves

• Familiarity with Linux-based systems and hardware.
• Knowledge of mainframe operations (MVS) and/or Oracle Batch processes.
• Experience troubleshooting Cisco and Juniper network equipment.
• Technical Services experience in a retail environment.

Responsibilities

• Monitor and support store WAN infrastructure across 1,100 stores and domestic and international offices.
• Function as a junior incident manager in support of high-priority incidents.
• Monitor and support store and corporate office network hardware domestically and internationally.
• Monitor and support core applications.
• Monitor and support wireless networks, SAN, and VoIP systems.
• Monitor and manage incidents involving data centers, labs, storage facilities, and disaster recovery facilities.
• Perform network troubleshooting, application support, and upgrade project implementation and deployment.
• Build strong working relationships with technical support teams.

Benefits

• Medical coverage through a MEC (Minimum Essential Coverage) plan.
• Vision coverage.
• Dental coverage.
• 401(k).
• Employee Assistance Program (EAP) services.

What This Job Offers

• Job Type: Full-time