NOC Analyst

EVOTECH LLC • San Antonio, TX

2d • Onsite

About The Position

The Network Operations Center Analyst supports EvoTech’s network operations by monitoring security events, analyzing incidents, and assisting Tier 1 and Tier 2 response activities. The role follows established playbooks and escalation procedures to help resolve incidents promptly and effectively. It also includes system administration tasks such as managing user access and accounts, analyzing logs, verifying security processes, and working with end users, NOC/SOC teams, and Field Service Representatives.

This is a full-time, on-site position in San Antonio, Texas. The role operates in a 24/7/365 NOC environment and requires flexibility to work rotating non-traditional hours, including nights, weekends, holidays, and swing shifts. Extended computer use and monitoring are required, and occasional overtime may be needed for critical incidents. The analyst frequently collaborates with security and IT teams, virtually and in person.

Requirements

• Associate’s degree in computer science, information technology, cybersecurity, or a related field, or equivalent experience.
• Relevant cybersecurity certification, such as CompTIA Security+, CySA+, CEH, or equivalent.
• Ability to work at a desk for extended periods in support of 24/7/365 operations.
• Experience in Tier 1 or Tier 2 cybersecurity operations, incident response, or SOC/NOC support.
• Strong understanding of system administration, including user management, backups, and patching.
• Familiarity with malware analysis, forensic investigation, and incident response procedures.
• Knowledge of common cybersecurity frameworks and best practices.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Willingness and ability to work in a 24/7 NOC environment, including rotating nights, weekends, holidays, and swing shifts.

Nice To Haves

• Prior experience supporting federal government or Department of Defense contracts.
• Experience with security monitoring and log analysis tools, such as SIEM solutions.
• Familiarity with escalation procedures and ticketing systems.
• Experience with Active Directory administration.

Responsibilities

• Monitor network events and analyze alerts to create incidents or dismiss false positives.
• Use the ticketing system to track incidents and actions, recording metrics and remediation steps.
• Administer user access and permissions, including password resets and account unlocks.
• Troubleshoot straightforward system problems using appropriate tools, help desk instructions, SOPs, and problem-solving skills.
• Monitor the configuration and status of servers, operating systems, and applications.
• Assist with implementing security patches and hardware and software configuration changes.
• Monitor system security posture, respond to alarms, and support security incident response and reporting.
• Provide Tier 1 and Tier 2 support and coordinate with NOC and FSR teams to resolve and document incidents.
• Receive customer calls and emails, open and log trouble tickets, and lead Tier 1 and Tier 2 troubleshooting using knowledge base resources.
• Assist customers with application, access, and other technical issues, including customers with limited technical knowledge.
• Open, update, and resolve incident tickets; update documentation; and escalate issues according to defined policies and procedures.
• Support root cause analysis and corrective actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree