Navigator Jobs

About The Position

Requirements

• Minimum one (1) year of experience identifying, referring to, and working with patients/clients in community-based organizations and/or healthcare setting required.
• Basic computer skills required
• Attention to details required
• Strong interpersonal and oral communication skills required
• Comfort using telephonic interpretation services required
• High School Diploma or equivalent required

Nice To Haves

• Associates degree, some college or bachelor’s degree preferred
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Conducts telephonic outreach and support to patients or individuals who are transitioning from hospitals and other care settings back to primary care.
• Completes assessments, coordinates follow-ups with patients who need help navigating the healthcare system, resources, and complies and completes documentation.
• Collaborates with Erie’s Licensed Care Managers (LCMSs)-Transitions of Care to provide care coordination services to facilitate transition of care between hospital, consulting physicians, community resources, and Erie, including handling cases that require follow-up per external partner request.
• Provides resources to patients based on identified needs, or links patients to other teams that may be able to assist.
• Conduct chart reviews, utilizes electronic medical records, conducts brief assessments and motivational interviewing, and documents patients reported medication management.

Benefits

• Competitive salaries
• High-quality health care plans
• Generous time off benefits
• Retirement benefits
• Medical, Dental, Vision, Life and Disability Insurance
• Flexible Spending (FSA) for Health Care or Childcare
• 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.
• 15 days of PTO
• 8 paid holidays
• Annual merit increases
• Room for growth and career advancement