Career Navigator

Goodwill Industries of Middle Tennessee•Jackson, TN

About The Position

The Career Navigator advances the organization's mission of changing lives through education, training, and employment by guiding individuals in overcoming barriers and achieving career goals. The role supports participants through direct service, counseling, resource connections, intake support, and development of job-seeking and employability skills. The Career Navigator is expected to promote a positive work environment reflecting the organization's values of Teamwork, Respect, Uprightness, and Empowerment in interactions with team members, donors, customers, management, and persons served.

Requirements

Bachelor’s degree or equivalent, defined as 8 years of experience in social work or training; relevant experience may be substituted for education at a rate of two years of relevant experience for each year of required education.
Four years of experience in social work, career counseling, workforce development, or training.
Awareness of career development concepts.
Ability to interact politely and professionally with staff and community professionals.
Ability to handle situations calmly and positively.
Proficiency with Microsoft Word, Excel, and Google Suite.
Ability to commute to community events; local travel is required.
Ability to learn new processes quickly and strong organizational skills.
Strong written and oral communication skills, including the ability to communicate effectively with all levels of management and employees.
Strong customer service, relationship-building, and interpersonal skills.
Strong time-management skills and attention to detail.
Ability to work independently with minimal supervision.
Valid driver’s license and proof of insurance.

Nice To Haves

Career Coach/Navigator Certification.
Office management and/or job placement experience.

Responsibilities

Conduct intake appointments for individuals seeking employment or training.
Support participants in identifying training or educational needs.
Assist participants in developing individualized career plans with goals and steps.
Deliver one-on-one or group instruction in employability skills, including resume writing, digital literacy, interview techniques, and soft skills.
Maintain communication with clients and accurately document interactions.
Create weekly listings of job openings and email job leads to clients.
Maintain client flow within the center and ensure quality service delivery.
Accurately enter data into databases and generate routine reports.
Represent the organization professionally in community settings.
Perform other duties as assigned.