Career Navigator

Northern Virginia Family Services•Vienna, VA

3d•$50,000 - $59,999•Hybrid

About The Position

Northern Virginia Family Services (NVFS) is seeking a Career Navigator to join its Workforce Development team. The Career Navigator partners with TANF-eligible individuals and families to provide personalized career coaching, employment guidance, and connections to education, training, and community resources. The role helps participants identify career goals, remove barriers to employment, build confidence, and pursue lasting economic stability and self-sufficiency. This hybrid position supports clients throughout the employment process, including career exploration, job-search preparation, job retention, and access to supportive services. It also includes TANF eligibility and program administration, case documentation, outcome tracking, workshops, outreach, and collaboration with NVFS staff, volunteers, and community partners. The position has a salary range in the low to mid 50s.

Requirements

At least 2–3 years of experience in a related field such as coaching, adult education, or workforce development, or proven success building relationships.
Experience serving high-barrier, low-income, vulnerable, non-English-speaking, or low-literacy adult populations; experience may include volunteering, internships, or personal lived experiences.
Oral and written fluency in English.
Ability to build trusting relationships with individuals from diverse backgrounds while maintaining professional boundaries.
Digital and technical proficiency, including working knowledge of Microsoft Office Suite.
Experience working with a Customer Management System or Case Management System.
Successful completion of background checks and drug screening upon hire.
Reliable transportation to visit designated community locations as needed for client meetings.

Nice To Haves

Bilingual fluency in client languages such as Spanish, Amharic, and/or Arabic.
Certification in workforce development or resume writing.
Familiarity working with government-funded programs.
Experience with a Customer Management System or Case Management System such as Apricot.

Responsibilities

Provide individualized career coaching and employment counseling to help clients identify and achieve career goals.
Assess clients’ education, work history, skills, interests, strengths, and barriers to employment.
Develop personalized employment plans with realistic goals, milestones, and career advancement opportunities.
Guide clients through career exploration, workforce training, and labor market opportunities.
Support job-search activities, including resumes, cover letters, applications, interview preparation, networking, and online job-search tools.
Coach clients on workplace professionalism, confidence, self-advocacy, and job-retention skills.
Build trusting relationships that encourage client engagement and long-term success.
Identify barriers to employment and connect clients with community resources and supportive services, including workforce training, education, financial counseling, mental health, housing, transportation, childcare, and volunteer or work-experience opportunities.
Monitor client progress and adjust employment plans as needed.
Determine and document TANF eligibility and ensure participants understand program requirements and available services.
Maintain accurate case documentation and confidentiality in compliance with TANF regulations and NVFS guidelines.
Track participant engagement, employment outcomes, credential attainment, and other required performance measures while working toward program goals.
Coordinate workshops, collaborate with staff, volunteers, and community partners, and represent NVFS at outreach events.
Participate in team meetings, maintain client files, stay informed on NVFS programs, and perform other duties as assigned.