Medical Front Desk Jobs

About The Position

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• High school diploma or equivalent.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multidisciplinary teams.
• Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
• Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

• Experience working with remote teams.

Responsibilities

• Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
• Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
• Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain standards of in-office care through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development through rounding, team huddles, team problem solving, and support for providers’ ad hoc requests.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organization.
• Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.

Benefits

• The compensation package may include benefits; specific benefits are not listed.