Medical Receptionist / Front Desk (Kyle) - Texas Orthopedics

ORTHOLONESTAR • Kyle, TX

1d • $18 - $23 • Onsite

About The Position

The Medical Receptionist / Front Desk employee performs reception-area responsibilities at the Texas Orthopedics Kyle clinic, including checking patients in and out, scheduling appointments, verifying insurance benefits, and collecting payments due at the time of service. The role also handles patient communications, appointment preparation, medical records and document routing, and daily payment-balancing tasks. The position works indoors as part of a team in a fast-paced, high-volume environment with frequent changes in tasks.

Requirements

• High school diploma.
• Previous experience in a medical office setting.
• Computer experience.
• Fluency in Spanish.
• Knowledge of medical and insurance terminology.
• Attention to detail.
• Ability to multitask between multiple applications.
• Effective oral and written communication skills.
• Ability to work in a fast-paced environment.
• Adequate visual acuity to read and the ability to interpret and understand written material.

Responsibilities

• Answer telephone calls, schedule appointments, and redirect callers to appropriate departments.
• Schedule and reschedule new, follow-up, and physical therapy appointments while observing insurance rules, limitations, and physician preferences.
• Confirm appointments in advance and contact patients when necessary.
• Prepare clinic schedules and identify potential issues before patient visits.
• Greet patients, check them in, and help them complete intake forms.
• Confirm, capture, and correct patient demographic and insurance information.
• Verify insurance and benefits, identify deductible amounts and copays, and collect payments due according to benefits and information in the EHR and other applicable software.
• Collect and scan patients’ insurance cards and photo IDs.
• Mail no-show letters daily.
• Review daily superbills for completion, make necessary edits, and collect the correct payment at checkout.
• Balance received payments and prepare the daily deposit.
• Complete scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails and make second and third attempts to contact patients who left messages.
• Provide EOBs to patients and explain balances as needed.
• Fax DWC forms to the appropriate recipients.
• Sort and identify medical information for scanning or queuing into the EMR system.
• Sort faxes, address fax failures, and distribute documents to appropriate departments.
• Assist with Release of Information requests by processing them in the office or sending them to a third party.
• Perform other duties as assigned.

Benefits

• Medical insurance with VIP Health Advocate Service.
• Health Savings Account (HSA) with employer contribution.
• Flexible Spending Account (FSA).
• Dental coverage.
• Vision coverage.
• 7–8 paid holidays each year.
• 12 PTO days to start, increasing with tenure up to 22 days.
• 401(k) with Safe Harbor contribution and profit sharing, once eligible.
• Life insurance.
• Short- and long-term disability.
• Additional supplemental plans.
• Mileage reimbursement and travel time for eligible positions.
• Colleague Recognition Program.
• Employee Assistance Program well-being support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED