Medical Receptionist / Front Desk (Kyle) - Texas Orthopedics (2708)

Ortholonestar • Kyle, TX

2d • Onsite

About The Position

Texas Orthopedics, a division of OrthoLoneStar, is hiring a Medical Receptionist / Front Desk team member for its Kyle location. The role performs reception-area responsibilities, primarily checking patients in and out, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at the time of service.

The position supports clinic operations by managing patient communications, appointment schedules, intake and insurance information, payment processing, medical records, faxes, and release-of-information requests. The work takes place indoors and involves frequent multitasking, teamwork, and exacting work in a high-volume environment with frequent changes in tasks.

Requirements

• High school diploma.
• Previous experience in a medical office setting.
• Computer experience.
• Fluency in Spanish (required).
• Knowledge of medical and insurance terminology.
• Attention to detail.
• Ability to multitask between multiple applications.
• Ability to communicate effectively orally and in writing.
• Ability to work in a fast-paced environment.
• Adequate visual acuity to read and ability to interpret and understand written material.
• Ability to handle multiple tasks simultaneously and work as part of a team.
• Ability to perform tedious and exacting work in high-volume conditions with frequent changes in tasks.

Responsibilities

• Answer telephones, schedule appointments, and redirect callers to appropriate departments as needed.
• Schedule and reschedule patient appointments, including physical therapy appointments, while following insurance rules, limitations, and physician preferences.
• Confirm appointments in advance and contact patients when necessary.
• Prepare clinic schedules and identify potential issues before visits.
• Greet patients, check them in, and help them complete intake forms.
• Confirm, capture, and correct changes to patient demographic and insurance information.
• Verify insurance and benefits, identify remaining deductibles and copays, and collect payments due according to patient benefits and information in the EHR and other applicable software.
• Collect and scan patients’ insurance cards and photo IDs.
• Mail daily no-show letters.
• Review daily superbills for completion, make necessary edits, and collect appropriate payments at checkout.
• Balance payments received and prepare the daily deposit.
• Complete scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails and make second and third attempts to reach patients who left voicemails.
• Provide explanations of benefits (EOBs) to patients and explain balances as needed.
• Fax DWC forms to the appropriate recipients.
• Sort and identify medical information for scanning or queuing into the EMR system.
• Sort faxes, address fax failures, and distribute faxes to appropriate departments.
• Assist with release-of-information requests by handling them in the office or sending them to a third party.
• Perform other duties as assigned.

Benefits

• Medical insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental coverage
• Vision coverage
• 7–8 paid holidays each year
• 12 PTO days to start, with increases based on tenure up to 22 days
• 401(k) with Safe Harbor contribution plus profit sharing once eligible
• Life insurance
• Short- and long-term disability
• Additional supplemental plans
• Mileage reimbursement and travel time for eligible positions
• Colleague Recognition Program
• Employee Assistance Program well-being support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED